193: ZoomInfo’s Extraordinary Approach to Customer Onboarding & Education

Have you ever invested in technology, only to find yourself frustrated when trying to learn how to use it? Tom Studdert and his team at ZoomInfo have created a new customer experience that ensures their success. Tom shares lots of nuggets you can apply to the onboarding of new clients and employees.

Tom Studdert is the Vice President of Customer Onboarding & Education at ZoomInfo where he oversees the comprehensive onboarding program with a focus on early adoption of the ZoomInfo suite of products. Before joining ZoomInfo, Tom spent 20 years in Higher Education serving as an Assistant Dean of Student Development at Texas Christian University and a Director of New Student Orientation at the University of Southern California.

You’ll discover:

The strengths Tom brought from his experiences in higher education to his role at ZoomInfo
How Tom and his team build scaffolding into all customer education programs
How Customer Education differs from Customer Training and Customer Service
What Tom and his team do to provide extraordinary experiences when onboarding new customers
The values that the CEO models and advocates for everyone in the company

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Tom’s Resources

Website

ZoomInfo

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192: The Fearless Factor at Work

What if you could change the way you look at fear? Jacqueline Wales has a deep understanding of what’s behind fear…and the questions you can ask yourself to break through limiting beliefs and stories that may be causing you to play small in life. You’ll discover how to reframe your ideas about fear and failure so they serve you instead of hold you back.

Jacqueline developed a fearless approach herself after enduring, and then breaking away from, a nightmarish family to establish new patterns and find peace. She is now an author, keynote speaker, and trusted advisor to successful, high-achieving women. And she is an unwavering champion for being fearless.

In this conversation we talk about key ideas and questions from her latest book, The Fearless Factor @ Work, which I highly recommend, especially if you’ve ever allowed your fears to get in the way of speaking up or taking courageous action.

You’ll discover:

How Jacqueline defines fear and more specifically, fear in the workplace
The distinction Jacqueline makes between the stories we tell ourselves and the evidence for those beliefs
What she does to help clients play big when they’re used to playing small and holding back
Some of the messages that girls receive when growing up that don’t serve them as adults
The importance of self-compassion and self-love when you’re working to make a change

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Connect with Jacqueline

Jacqueline’s Resources

Website

Jacqueline Wales

Transformational Strategies for Success Program

Books

The Fearless Factor

The Fearless Factor @ Work

When The Crow Sings (a novel)

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191: Creating a Culture of Welcome

What would you predict the future to be for a boy who was the son of a Black pimp father and a white single mother on welfare? If you answered “pretty bleak,” you would be wrong in the case of JeVon McCormick. JeVon took all the adversity he faced and turned it into a highly successful life and career.

Today, JeVon is the CEO of Scribe Media, a multi-million-dollar publishing company that was recently ranked the #1 Top Company Culture in America by Entrepreneur Magazine. JeVon was recently named Best CEO in Austin, Texas.

JeVon’s experiences shaped a mindset for modern leadership that now guides his service at Scribe Media and is captured in his book, Modern Leader. You are likely to re-evaluate of your ideas and even some of the words you use as you listen to this thought-provoking conversation.

You’ll discover:

The incident that made JeVon immune to criticism from others
Why the old corporate playbook is obsolete
The #1 behavior that modern leaders need to demonstrate
What JeVon learned from his biggest mistake
Words that JeVon dislikes and the alternatives he prefers

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Connect with JeVon

JeVon’s Resources

Websites

Scribe Media

JeVon McCormick

Books

Modern Leader

I Got There: How a Mixed-Race Kid Overcame Racism, Poverty, and Abuse to Arrive at the American Dream

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190: Stop Being the Answer-Person for Your Team

Have you ever been told, “You’re the best leader I’ve ever had”? Michelle Braden has. She lives and breathes every day the behaviors that both challenge and support the people on her team.

In this gold nugget-filled conversation, you’ll hear about the journey that led Michelle to learn about, adopt, and apply the key leadership skills that bring out the best in others.

Michelle is the Vice President of Global Talent Development at WEX, a leading provider of corporate payment solutions. She has more than 25 years of successful management experience in companies like TELUS International, SAP and Xerox.

You’ll discover:

Why Michelle Braden likes to describe herself as the Chief Learning Evangelist
How the Situational Leadership program became a turning point in Michelle’s career
What Michelle does to challenge team members and provide support at the same time
The behavior that consistently trips up the senior leaders Michelle has coached in her role
How application of The Fifth Agreement helps build critical thinking skills

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Beth’s Website

WEX

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189: The Best Leaders Are Wildly Self-Aware at GoDaddy

How do you create a leadership development program from scratch? Will Leahy explains how he did just that at GoDaddy as Senior Director of Learning and Talent. You’ll feel his unbridled enthusiasm for his work, and you’ll learn how he’s still refining that program after two years.

Throughout Will’s career at companies like Virgin Orbit, Hulu, and LinkedIn, there’s a common thread that’s near and dear to my own heart. Will has a passion for developing strong leaders who help others thrive and realize their full potential. And in our conversation we talked about how he’s been doing that at GoDaddy.

You’ll discover:

Will’s purpose and how he gets to fulfill it at GoDaddy
The key question Will asked that helped him develop a powerful leadership development program
The story behind The Everyday Leaders Program title
Why the program results in real changes in the way leaders lead
How Will utilizes the program’s Alumni Network to test new classes and get feedback

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Connect with Will

Will’s Website

GoDaddy

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

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