271: Creating a Positive Culture through Connections

What would it be like to work for a CEO who aspires to be the best example of working together? You’ll hear from someone who IS that CEO in this very special conversation with Darcy Verhun, CEO of Canada Diagnostic Centres (CDC). Darcy sets that intention every day as he works to build a culture of connecting with the team and customers.

Canada Diagnostic Centres (CDC) is an independent healthcare company specializing in radiology and imaging. Before joining CDC, Darcy was the President of FYidoctors, at the time one of North America’s fastest-growing companies. He has also held senior leadership roles at Ernst & Young, Grant Thornton, and Cap Gemini.

Darcy’s leadership is based on being a lifelong learner and passionate coach who lives his life with gratitude. He’s used his leadership strengths to create enterprise value through scale and growth. He’s the author of The Freedom of Constraints: Turn Obstacles into Opportunity, written with Marshall Goldsmith and other members of Marshall’s group of 100 Coaches.

Darcy was a founding Director of The Calgary Homeless Foundation, and today he serves as a Director of HomeSpace Society, a non-profit focused on eliminating homelessness.

You’ll discover:

How Darcy helped reduce the number of projects that had been undertaken at FYidoctors from 120 to 11.
What happened when the CEO at FYidoctors couldn’t make an important meeting…and what everyone learned from that experience
Why Darcy went on a listening tour when he joined CDC and his biggest take-aways
The 10-10 Commitment that increased engagement and results
What insights from Darcy’s book reveal about the value that constraints can serve

Watch the episode:

Connect with Darcy

Darcy’s Resources

Website

Canada Diagnostic Centres

Book

The Freedom of Constraints: Turn Obstacles into Opportunity

Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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207: Building Trust at Penn State Health

Have you ever gone on a Listening Tour? That’s what Hillary Miller did in her first 3 months at Penn State Health in her role as Chief Learning Officer. What she learned in her conversations with hundreds of people allowed her and her team to design programs that were relevant and well received.

Hillary has also set up a Learning Council across the organization that enables people in all types of positions to have a voice. You will love the types of questions Hillary shares throughout this conversation that encourage people to speak openly and build strong trust.

You’ll discover:

The 4 questions Hillary asked each person she met with during your listening tour
What Hillary has done to build trust and high performance with her own team
The weekly Development Sessions Hillary and her team have…and how she’s expanding them to other parts of the organization
The growth she went through to make it easy for her to say “I’m not perfect” and “I made a mistake”
Why Hillary is a big believer in humor and laughter

Watch the episode:

Connect with Hillary

Hillary’s Resources

Website

Penn State Health

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Connect with Your Team

Mastering the Top 10 Communication Skills

Order from Amazon

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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126: Create Relationships and Connections That Build Long-term Success

What’s required to create relationships that are personally and financially rewarding? My guest Tyler Wagner has answers because connecting people is his superpower. A college drop-out and a door-to-door salesman, Tyler did not follow the typical path to a successful career. Since an early age, he’s known how to make friends and strategic introductions. It took him a while to figure out how to build a business around that, and today he has an incredible network of people who love helping him succeed. In our conversation, he shares ideas that you can adopt for your own business or career.

Tyler is the Head Honcho at Authors Unite where he and his team help authors with all aspects of book writing, publishing and promotion—and that includes getting on best-seller lists of publications like the Wall Street Journal and USA Today. He’s also host of The Tyler Wagner Show, where I’ve been a guest, and he’s recorded almost 2,000 episodes.

You’ll discover:

What Tyler’s experience with door-to-door sales taught him about business
A key question to ask yourself up-front so you avoid taking “No” as a personal rejection
How to use curiosity to learn, grow, and create strong relationships
Why Tyler thinks in terms of complementing and not competing with related vendors
Mistakes to avoid if you’re considering writing a book or publishing one you’ve already written

Watch the episode:

Connect with Tyler

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Connect with Your Team

Mastering the Top 10 Communication Skills

Order from Amazon

Peer Coaching Made Simple

108: Create a Thriving Business with These 4 Consistent Actions

Do you procrastinate about business development? My guest Janine Bolon knows how you feel. In this lively conversation, Janine explains how she learned to block time for four all-important activities and what you can do to make them enjoyable and fun. She describes the actual messages she leaves with people and why she has so many calls afterwards. If you’re committed to building strong relationships that lead to clients working with you, get ready to take notes and apply Janine’s ideas!

Janine has been a serial solopreneur since the age of 10. She is owner of The8Gates, LLC, which produces 4 podcasts, 15 online coaching classes and markets her 10 books. She is also a mom of 4 rambunctious human beings who continue to keep her need for structure in check. Janine’s programs and classes are all designed for one purpose: to help you have abundant cash flow while enjoying the family and friends who surround you.

You’ll discover:

The 4 elements in Janine’s system that should be on your calendar every week
How to create audio messages that are authentic and compelling…and result in people wanting to talk to you
The low-tech, automated solution Janine uses to stay in touch and follow up
Why it’s critical to set aside time each week for your own education