176: How Michelin’s ICARE Model Creates Open Communication

How does a company with 100,000+ employees worldwide create a culture that everyone buys into…and more importantly, lives by? Marie-France Lechasseur explains how Michelin’s ICARE Model provides a common ground for the way people treat each other across the organization. You can feel her passion around these shared values and behaviors throughout our conversation! ICARE is an acronym for Inspiring, Create Trust, Awareness, Results, and Empowerment.

Marie-France is a Human Resources Business Partner and also a competency Director in Learning & Development at Michelin. She’s been on the team that’s helped bring ICARE to life within Michelin and with companies they’re acquired.

You’ll discover:

The importance of customizing content delivery for training programs
Differences in the preferred learning modes of different generations
Why employees in an acquired company quickly embraced the ICARE model
How the ICARE model provides a common set of values for having more productive conversations
How Marie-France applied the model with her future boss

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Marie-France‘s Resources

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170: How UC Berkeley Transformed Performance Reviews and Built a Coaching Culture

What if you could turn your performance review process into a real development opportunity? Angela Stopper, Ph.D., describes exactly what she and her team at UC Berkeley did to accomplish this amazing transformation.

Angela is the Chief Learning Officer and Director of People and Organization Development at the University of California, Berkeley. She is responsible for the team that creates and delivers campus-wide learning initiatives supporting supervisory, management, functional, and technical learning efforts for the campus’s 9,000 staff and faculty administrators.

You’ll discover:

The You-Me-We Learning Model that forms the basis for all their development programs
Why the entire learning operation at UC Berkeley is branded as GROW
What they’ve done to empower learners to be self-driven
How coaching has been incorporated into their performance review system
What “Achieve Together” conversations between managers and employees sound like

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UC Berkeley’s GROW Program

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137: Live a Life of Growth and Expansion with 5 Daily Practices

Have you known anyone who went from millionaire to bankrupt to multi-millionaire? That describes the journey of my guest, David Meltzer, Co-founder and CEO of Sports 1 Marketing. We discuss what he’s learned along the way, and why his company today is committed to teaching others to make a lot of money, help a lot of people, and have a lot of fun. You’ll learn about the five daily practices that can assist you in accomplishing these three things on an ongoing basis.

Before founding his company, David served as CEO of the renowned Leigh Steinberg Sports & Entertainment Agency, which was the inspiration for the movie Jerry Maguire. David has been recognized by Variety Magazine as their Sports Humanitarian of the Year. He’s the author of Connected to Goodness, Compassionate Capitalism with Blaine Bartlett, and his latest, Game-time Decision Making. David’s mission in life is to empower OVER 1 BILLION people to be happy! This simple yet powerful mission has led him on an incredible journey to provide one thing…VALUE. In all his content and communication, that’s exactly what you’ll receive, as you’ll see in our conversation.

You’ll discover:

Why those who love you most aren’t always the best ones to give you career or business advice
The distinction David makes between things happening to or for him vs through him
The perspective David has about the word “NO” that allows him to welcome each one he gets
What it means for a leader to be an intelligent follower
Why gratitude is the secret sauce for happiness in life

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134: Why Culture Eats Everything

Is it really possible to transform a company’s culture? Tom Willis not only knows it’s possible, he facilitates these kinds of changes on a regular basis. Tom’s experiences as a CEO and Superintendent of Cornerstone Education Group, as a consultant with PricewaterhouseCoopers, and as an engineer with the Intel Corporation prepared him well for the work he does today. He’s committed to helping senior leaders become conscious of behaviors they can change that positively impact culture. You’ll love Tom’s passion for his work and the specific skills he brings to ensure real changes happen.

Tom is the co-founder and Partner of Phoenix Performance Partners, a firm that works with school superintendents and CEOs to create cultures that foster the growth of each person and the organization as a whole. Tom is also the host of the Culture Eats Everything Podcast, where he interviews CEOs and Superintendents who’ve created positive cultures.

You’ll discover:

How Tom defines culture
What prevents many organizations from making changes to their existing culture
Why Tom’s team avoids labels like “dysfunctional” when describing issues or behaviors that cause problems within an organization
The types of up-front analysis tools Tom and his team use to identify the root cause issues
What’s required to create a high-performing, coaching culture

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Tom’s Website

Phoenix Performance Partners

Tom’s Podcast

Culture Eats Everything

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130: A Dose of Wisdom from an Extraordinary Sales Leader

What does it take to create a positive culture in a competitive sales environment? Vince Burruano shares answers to that question and more in this outstanding interview. Vince works with purpose and intention every day to provide opportunities for learning and development for each member of his sales team. He’s also been committed to his own growth, and he firmly believes that leaders need to be a model in this area for their teams. It was inspiring to hear Vince describe all the ways he fosters an open, honest and safe environment.

Vince is Vice President of Sales for the Commercial Division of JK Moving Services, the nation’s largest independent mover, based in Sterling, Virginia. As a leader, Vince promotes a culture that values trust, respect, and collaboration in order to foster continuous improvement. He’s the author of A Daily Dose of Sales Wisdom, a book that offers practical advice for sales professionals and leaders who want to excel.

You’ll discover:

The importance of scheduling regular 1-1 meetings with each team member…and what to cover in those conversations
How Vince uses books with his team to help them make continuous improvements
What Vince and his team did to ensure the company thrived during COVID
The strengths Vince has identified and enjoys most in millennial workers
Why mindset has been a key component in the success Vince has experienced since his early years in sales

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Vince’s Book

A Daily Dose of Sales Wisdom: Practical Advice for Sales Professionals and Leaders to Excel

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