What does it look like when leadership is rooted in genuine care for people? In this conversation, you’ll hear how Peter Bissonnette’s experiences in a monastery and in the corporate world shaped a philosophy of service, humility, and trust. His journey shows that caring isn’t just a nice-to-have. It’s the foundation for lasting impact with employees and customers alike.

With stories, Peter illustrates how leaders can bring humanity into business while still driving growth and innovation. From customer service initiatives that prioritize connection to employee engagement practices that value feedback, you’ll discover how an organization can thrive when its culture is built on compassion, humility, and treating people like family.

Peter is the former president of Shaw Communications Inc., one of Canada’s leading telecommunications companies. With more than three decades of experience in the cable, internet, and media industries, Peter played a pivotal role in transforming how Canadians connect and communicate.Peter has recently published a very inspiring memoir, Count on Me: My Life, Lessons, and Legacy as Former President of Shaw Communications. Peter is not just an exceptional leader, he’s also a remarkable human being. You’re sure to be inspired by a man who experienced unbelievable adversity and trauma as a boy, then created a life that’s grounded in integrity, empathy, and trust.

You’ll discover:

• Peter’s early life experiences that shaped his leadership philosophy.
• The values that run through Peter’s book, Count On Me.
• Why vulnerability and humility strengthen leadership impact.
• Practical ways Shaw Communications fosters customer loyalty and trust.
• How employee engagement and customer feedback transformed company culture.

Watch the episode:

Connect with Peter

Peter’s Book

Count on Me: My Life, Lessons, and Legacy as Former President of Shaw Communications

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160: How to Unlock the Potential in Others

What if the most powerful thing you could do as a leader is to see greatness in others that they can’t see in themselves? That’s the philosophy that has guided Ken Crenshaw, longtime Director of Sports Medicine and Performance for the Arizona Diamondbacks. Drawing on values learned from his small-town ranch upbringing and a pivotal mentor in high school, Ken has built a leadership approach centered on service, humility, and love. His stories remind you that even the simplest principles, when applied consistently, can transform lives and teams.

In this conversation, you’ll hear how Ken integrates self-awareness, vulnerability, and authentic listening into his work with athletes and staff. He explains how culture is a living, breathing force that requires daily care, and why crucial conversations rooted in love are essential for growth. Whether you lead a business, a sports team, or a family, Ken’s wisdom will inspire you to slow down, listen deeply, and commit to helping others reach their full potential.

You’ll discover:

• How a high school coach’s tough love shaped Ken’s leadership philosophy.
• Why self-awareness and feedback are game-changers for leaders.
• The role vulnerability plays in accelerating personal and professional growth.
• Practical ways to build a culture rooted in love, trust, and shared purpose.
• How to recognize and call out the hidden potential in others.

Watch the episode:

Website

Arizona Diamondbacks

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230: Trust & Inspire: Unleash Greatness in Others