It’s not easy to create a strong, positive culture, and it’s even more challenging to sustain it for 10 years. That’s exactly what Dan Turner and his team have done at Xperigo. And instead of resting on this accomplishment, Dan continues to raise the bar for himself and for his company.

Dan has been President and CEO at Xperigo since 2019. He’s also served as COO and Vice President of Business Development. Since joining the company in 2014, Dan has been instrumental in establishing Xperigo as a leading provider of customer experience management solutions to the automotive sector in North America.

With his people-first philosophy, Dan has placed significant emphasis on cultivating a high-performance culture at Xperigo, which has resulted in the company being the 3-time consecutive winner of the prestigious award, Canada’s Most Admired Corporate Cultures™.

Before joining Xperigo, Dan held senior leadership positions in both sales and client services at other large companies, where he managed strategic relationships with Fortune 500 companies like Apple, General Motors, and Netflix. He successfully secured over 500 million dollars in new business over his 12-year sales career.

You’ll discover:

• Dan’s journey from tow truck driver to CEO
• The qualities Dan learned from high school that have served him well as a leader
• How Xperigo’s values are used throughout the year by every leader and employee
• Why “Life Is Better Here” is the tagline used to attract job candidates
• Ways that Dan and his team used the results of the engagement survey to enhance the company culture

Watch the episode:

Connect with Dan

Dan’s Website

Xperigo

In many organizations, those who supervise individual contributors are often neglected when it comes to development opportunities. Not at WM. Phil Rhodes describes how they are providing a transformative program for all 3,600 of these leaders, which has led to 90%+ retention rate for those who complete the program. You’ll want to take notes to capture all the fantastic strategies Phil shares.

Phil is Head of Learning and Leadership Development at WM, formerly Waste Management, a Fortune 250 company and North America’s largest environmental services company. Phil joined the People Organization at WM in 2021 and led the successful reorganization of WM’s learning organization. This effort supported the design and delivery of more consistent learning and leadership development solutions for the company’s 50,000+ employees.

Phil and his team at WM were just named Bronze Winner of the Learning in Practice Award by Chief Learning Officer for their first-line leaders program.

You’ll discover:

• The “listening tour” Phil conducted before re-designing WM’s learning organization
• How the CEO and the leadership team consider “People First” before making decisions that impact employees
• What WM did to provide a virtual coach to every front-line leader
• How Cohort Learning is used to support learners and ingrain skills
• WM’s generous program for educational assistance

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Connect with Phil

Phil’s Resource

Website

WM (Waste Management)

What does it look like when you “Put People First?” My guest Mark McNally describes what how it works in his company, and it starts with listening to learn from the people around him. He’s a leader who isn’t afraid to say he loves the people he works with.

Mark is the Founder and Chief Nobody at Nobody Studios. He’s been involved in 15 start-ups over the course of his career, so he knows a thing or two about what it takes to create and maintain a successful business. I love the emphasis he puts on the PEOPLE side, and during our conversation you’ll see why and how he does that.

You’ll discover:

• The story behind the founding and the name of Nobody Studios
• Why Mark says communication is the key
• The kind of culture Mark is creating in his company
• The distinction Mark makes between leadership and culture
• What he learned in the Army Special Ops that serves him well today

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Connect with Mark

Mark’s Resources

Website

Nobody Studios