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Grow Strong Leaders Privacy Policy

Effective Date: October 8, 2026

1. Introduction

Grow Strong Leaders (“GSL,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website at https://growstrongleaders.com, use our products and services, or communicate with us.

Our products and services include GSL 360, our multi-rater leadership assessment platform, and GSL SkillBuilder, our self-paced leadership development program.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us.

Information You Provide

  • Contact Information: Name, email address, telephone number, organization, and job title.
  • Account Information: Login credentials, account identifiers, and information necessary to provide access to our services.
  • Business Information: Organization details, purchasing information, billing contacts, and service preferences.
  • Communications: Information you provide when requesting assistance, scheduling a demonstration, submitting an inquiry, or communicating with our team.

GSL 360 Assessment Information

When you participate in a GSL 360 assessment, we may collect:

  • Names and email addresses of assessment subjects and raters.
  • Professional relationships between subjects and raters.
  • Numerical ratings of leadership behaviors and competencies.
  • Written comments and feedback submitted by raters.
  • Assessment results, reports, and related development information.

This information is collected to administer assessments, generate reports, and support leadership development.

GSL SkillBuilder Information

When you use GSL SkillBuilder, we may collect:

  • Account registration and login information.
  • Assigned or selected learning modules.
  • Learning progress and completion information.
  • Responses to exercises or development activities, where applicable.
  • Information necessary to provide technical assistance and manage access.

Automatically Collected Information

When you visit our website or use our online services, certain technical information may be collected automatically, including:

  • IP address.
  • Browser type and device information.
  • Operating system.
  • Pages visited and interactions with our website.
  • Referring website addresses.
  • Dates and times of access.
  • Cookies and similar technologies.

We use this information to maintain website functionality, improve performance, troubleshoot technical issues, and understand how visitors use our services.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

  1. Providing and administering our leadership development products and services.
  2. Creating, distributing, and managing GSL 360 assessments and reports.
  3. Delivering GSL SkillBuilder learning experiences.
  4. Communicating with customers, assessment participants, and website visitors.
  5. Providing customer service and technical support.
  6. Processing purchases, managing accounts, and maintaining business records.
  7. Improving our website, products, and services.
  8. Protecting our systems against unauthorized access, misuse, or fraud.
  9. Complying with applicable legal and regulatory requirements.
  10. Sending product updates and marketing communications where permitted by law.

We do not sell personal information to data brokers.

4. GSL 360 Assessment Confidentiality

We recognize that leadership assessments involve sensitive professional feedback. Protecting the confidentiality of assessment participants is an important part of our services.

Assessment Responses

GSL 360 collects feedback from individuals who have been invited to evaluate a leader's behaviors and effectiveness.

Assessment responses are used to produce leadership feedback reports and identify strengths and opportunities for development.

Access to Assessment Reports

Assessment reports are made available to individuals designated or authorized by the customer organization, subject to the applicable service agreement and assessment configuration.

These individuals may include assessment subjects, program administrators, human resources representatives, or authorized coaches.

Confidentiality of Rater Feedback

The manner in which rater feedback is presented depends on the assessment configuration and applicable confidentiality rules.

Where responses are reported in aggregated form, individual numerical ratings are combined to protect rater confidentiality.

Written comments may be included in assessment reports. Participants should avoid including identifying or unnecessarily sensitive information in their comments.

We do not guarantee anonymity unless the specific assessment configuration and reporting procedures provide for it.

Organizational Responsibilities

Customer organizations are responsible for determining appropriate access to assessment reports and using assessment information in accordance with applicable laws and their own internal policies.

Grow Strong Leaders processes assessment information to provide contracted services and does not independently determine how customer organizations use the resulting leadership reports.

5. Artificial Intelligence and Assessment Reporting

Grow Strong Leaders may use artificial intelligence-assisted technologies to support the preparation, organization, or analysis of leadership assessment reports.

When AI-assisted processing is used, we seek to apply appropriate safeguards to protect confidential assessment information.

Information processed through third-party AI service providers may be subject to contractual data protection obligations and the providers' applicable privacy and security practices.

We do not authorize third-party AI providers to use confidential assessment information for unrelated purposes except as disclosed to the customer or otherwise permitted by applicable agreements.

AI-assisted analysis is intended to support leadership development and does not replace professional judgment.

6. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

  • Website hosting and technology infrastructure providers.
  • Cloud storage and database service providers.
  • Email communication and scheduling services.
  • Payment processing and accounting providers.
  • Technical support and software development providers.
  • Assessment administration and reporting service providers.
  • AI technology providers, when applicable.
  • Professional advisers and legal authorities when required.

We share information only as reasonably necessary for the relevant business purpose, subject to applicable agreements and legal requirements.

We may also disclose information when required by law, legal process, or a valid government request, or when reasonably necessary to protect our rights, customers, or systems.

We do not sell or rent customer assessment responses or reports to third parties for their independent marketing purposes.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functionality, improve user experience, and understand website performance.

Cookies may be used to:

  • Maintain website functionality and security.
  • Remember user preferences.
  • Support account sessions.
  • Measure website traffic and performance.
  • Improve website navigation and content.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using nonessential cookies or similar tracking technologies.

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, authentication procedures, secure communications, system maintenance, and restrictions on access to confidential information.

Access to personal information is limited to individuals and service providers who require it for authorized business purposes.

Although we work to protect the information entrusted to us, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill contractual obligations, maintain business records, resolve disputes, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information, customer agreements, operational requirements, and legal obligations.

Assessment information may be retained to support reporting, historical comparisons, and ongoing leadership development services where authorized.

When information is no longer required, we take reasonable steps to delete, de-identify, or securely dispose of it, subject to applicable technical and legal limitations.

10. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Object to or request restrictions on certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.

These rights may be subject to legal exceptions and contractual obligations.

For GSL 360 participants, certain requests may need to be directed to the organization sponsoring the assessment because that organization may control the purposes and use of assessment information.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before fulfilling your request.

11. Marketing Communications

We may send information about our products, leadership development resources, educational content, and company updates to individuals who have requested or are otherwise eligible to receive these communications.

You may opt out of marketing emails at any time by using the unsubscribe link provided in the message or contacting us directly.

Service-related communications, including assessment invitations, account notifications, and important operational announcements, may continue when necessary to provide requested services.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, scheduling platforms, videos, podcasts, and other external resources.

These third parties maintain their own privacy policies and practices.

Grow Strong Leaders is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage visitors to review the privacy policies of external services before providing personal information.

13. Children's Privacy

Our website and leadership development services are intended for professional and business audiences and are not directed toward children under the age of 16.

We do not knowingly collect personal information from children under 16 through our services.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

14. International Users

Grow Strong Leaders operates in the United States.

If you access our services from outside the United States, your personal information may be processed or stored in the United States or other locations where our authorized service providers operate.

Where applicable, we take steps to address legal requirements relating to international transfers of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our products, services, technology, business practices, or legal requirements.

When changes are made, we will update the effective date at the beginning of this policy.

Material changes may be communicated through our website or other appropriate channels.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

Performance Support Systems, Inc., DBA Grow Strong Leaders

4335 Creek View E

Williamsburg, VA 23188

Email: support@GrowStrongLeaders.com

Phone: 330-663-8574

Website: https://growstrongleaders.com

We will make reasonable efforts to respond to privacy inquiries in a timely manner.