273: A Real Commitment to Invest in People Development

273: A Real Commitment to Invest in People Development

273: A Real Commitment to Invest in People Development

What if you could design and implement a comprehensive program for developing leaders? That’s the opportunity Brian Wallace had when he joined Wintrust Financial Corporation as Chief Learning Officer. He describes the company’s commitment to the development of every person and the investment it’s made in a physical structure to support those training programs.

Brian describes his journey as a leader and what he learned from those he reported to. His experience as an internal executive coach for 200 leaders at a regional bank shaped his thinking about the content to include in leadership development programs. He also shares adjustments he made in his first 90 days at Wintrust compared to the actions he took in other companies where he was hired to transform learning and development. You’ll get valuable take-aways from every aspect of this conversation!

As a senior executive in the financial services industry for more than 18 years, Brian’s responsibilities have included executive coaching, leadership development, sales training, and sales enablement. At HSBC Brian was awarded the coveted President Award, given annually to only one individual per business that demonstrated the true character of the company and its core values.

You’ll discover:

  • The people who’ve influenced Brian in his own leadership journey
  • Common challenges that leaders face, from Brian’s experience being an internal executive coach
  • 3 key leadership traits that drive engagement and job satisfaction
  • What it looks like for a company to commit to the development of people
  • Why the first 90 days are critical to a new employee

Watch the episode:

Connect with Brian

  

Brian’s Website

Wintrust Financial Corporation

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272: Taking a Stand for the Possibility in Others

272: Taking a Stand for the Possibility in Others

272: Taking a Stand for the Possibility in Others

Imagine how you’d feel if someone recognized your true potential—beyond what you thought was possible—and guided you to grow into it. That’s what Caroline Hughes does with each client she coaches. She meets them where they are, gets clarity about where they want to go, and that destination becomes her place to stand for them. You will be inspired as you listen to Caroline describe her process, and you’ll see how you can do this for each person on your team.

Caroline is the Founder and CEO of Conscious Leadership Development, based in Ireland. She became a global director at the age of 39 and held senior executive positions across a range of sectors, delivering large-scale transformation. Caroline now works with highly talented senior executives to create compelling visions for their teams and increase their impact and outcomes.

Caroline takes a powerful stand at the intersection of leadership and personal development. She believes that organizations are rich academies in which we learn all the skills and capabilities we need to be powerful leaders and human beings.

You’ll discover:

  • The evolution that Caroline has seen in the role of leaders over the past 20 years
  • Ways that we lose our power and how to reclaim it
  • What Caroline does to help clients discover for themselves the changes they need to make
  • Why it’s important to meet others where they are and not where we think they “should” be
  • How to be a stand for the possibility in others

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Connect with Caroline

      

Caroline’s Website

Conscious Leaders

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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271: Creating a Positive Culture through Connections

271: Creating a Positive Culture through Connections

271: Creating a Positive Culture through Connections

What would it be like to work for a CEO who aspires to be the best example of working together? You’ll hear from someone who IS that CEO in this very special conversation with Darcy Verhun, CEO of Canada Diagnostic Centres (CDC). Darcy sets that intention every day as he works to build a culture of connecting with the team and customers.

Canada Diagnostic Centres (CDC) is an independent healthcare company specializing in radiology and imaging. Before joining CDC, Darcy was the President of FYidoctors, at the time one of North America’s fastest-growing companies. He has also held senior leadership roles at Ernst & Young, Grant Thornton, and Cap Gemini.

Darcy’s leadership is based on being a lifelong learner and passionate coach who lives his life with gratitude. He’s used his leadership strengths to create enterprise value through scale and growth. He’s the author of The Freedom of Constraints: Turn Obstacles into Opportunity, written with Marshall Goldsmith and other members of Marshall’s group of 100 Coaches.

Darcy was a founding Director of The Calgary Homeless Foundation, and today he serves as a Director of HomeSpace Society, a non-profit focused on eliminating homelessness.

You’ll discover:

  • How Darcy helped reduce the number of projects that had been undertaken at FYidoctors from 120 to 11.
  • What happened when the CEO at FYidoctors couldn’t make an important meeting…and what everyone learned from that experience
  • Why Darcy went on a listening tour when he joined CDC and his biggest take-aways
  • The 10-10 Commitment that increased engagement and results
  • What insights from Darcy’s book reveal about the value that constraints can serve

Watch the episode:

Connect with Darcy

  

Darcy’s Resources

Website

Canada Diagnostic Centres

Book

The Freedom of Constraints: Turn Obstacles into Opportunity

Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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270: Love As a Business Strategy

270: Love As a Business Strategy

270: Love As a Business Strategy

We don’t often hear the word LOVE used when describing the workplace. That’s about to change in this conversation with Jeff Ma and Chris Pitre, as we discuss their Wall Street Journal best-selling book, Love As a Business Strategy.

Written with two other senior leaders at Softway, the four authors identified six core pillars as a result of their journey to create a positive culture in their own company. Each chapter begins with a compelling story about one of the authors and what that individual learned. It’s truly a guidebook for developing the values and related behaviors that empower people to thrive.

Chris and Jeff are both senior leaders at Softway. Chris is Vice President, supporting sales, delivery, HR, and other back office operations. Jeff is Director of Project Management and Quality.

Together, they are co-founders of Culture+, a company with a mission to bring humanity back to the workplace. They teach companies how to create a positive culture based on the pillars described in their book.

You’ll discover:

  • The unforgettable incident that served as a wake-up call to the leadership team at Softway
  • The 6 pillars that form the foundation of a thriving workplace
  • Why they go beyond Reflection and recommend Introspection
  • How to empower someone from a place of vulnerability
  • Why Forgiveness is essential to resolving hurts, disappointments, and other negative emotions

Watch the episode:

Connect with Jeff Ma

  

Connect with Chris Pitre

  

Resources

Website

Love As a Business Strategy

Book

Love As a Business Strategy: Resilience, Belonging & Success

Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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269: Experience Rules with Your Customers and Your Employees

269: Experience Rules with Your Customers and Your Employees

269: Experience Rules with Your Customers and Your Employees

No matter what leadership role you have, what you and your team do on a daily basis affects your customers, either directly or indirectly. Do you have systems in place for tracking and managing both the customer experience as well as your employees’ experiences?

If you don’t, you’re in for a treat because our guest Michael Hinshaw is an expert in the area of customer experience, also known by the letters CX.

Michael is the Founder and President of customer experience consultancy McorpCX, and he’s recognized on more than a dozen lists of “Top Global CX Influencers.” He has consulted for and advised executives at companies such as Intel, Microsoft, Biogen, Roche, Best Buy, and lululemon.

Michael is the co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them. His new book is Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, co-authored with Diane Magers. This conversation covered only a few of the 8 keys, so you’re encouraged to pick up a copy of his latest book to learn about the others.

You’ll discover:

  • Michael’s first experience gathering input from customers—and the impact that had on the company he worked for
  • How customer experience (CX) and employee experience are alike
  • What’s really behind a customer’s decision to continue doing business with a company
  • How internal and external councils can strengthen your business as it relates to CX
  • The first steps you can take to find out if your own customers are happy with your company…or not

Watch the episode:

 

Connect with Michael

    

Michael’s Resources

Website

McorpCX

Books

Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It

Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive, and How to Be One of Them

Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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268: The Power of Thought in Creating Our World

268: The Power of Thought in Creating Our World

268: The Power of Thought in Creating Our World

 

Have you considered how powerful your thoughts are in determining the way you see and respond to the world? Be prepared to expand your mind as you listen to the insights and unforgettable stories that Michael Neill shares in this conversation. You will not view stress, pressure, and overwhelm in the same way, and you’ll understand why the most powerful thing you can do is learn to be yourself.

Michael is an internationally renowned transformative teacher, author, broadcaster, and speaker. He’s described as having the unique ability to “blend the sacred with the profane.” The inside-out understanding at the heart of his work challenges the cultural mythology that stress, pressure, and other symptoms of “seriousness” are a necessary part of adaptation and growth in business or indeed any area of life.

Michael has authored six best-selling books including two of Meredith’s favorite books, The Inside Out Revolution and Creating the Impossible. He’s also the host of one of her must-listen podcasts, Caffeine for the Soul (each episode is just 6-9 minutes of wisdom from Michael).

You’ll discover:

  • What Michael means by “inside out” when it comes to our thoughts
  • Why pressure is not the effective driver some think it is
  • The distinction Michael makes between two types of fear
  • The misunderstanding leaders sometimes have around being REAL

Watch the episode:

Connect with Michael

      

Michael’s Resources

Websites

Michael Neill

Podcast

Caffeine for the Soul

Books

The Inside Out Revolution: The Only Thing You Need to Know to Charge Your Life

Creating the Impossible: A 90-day Program to Get Your Dreams Out of Your Head and into the World

Supercoach: 10 Secrets To Transform Anyone’s Life – 10th Anniversary Edition

TEDx Talks

“Why Aren’t We Awesomer?”

“Can a TEDx Talk Really Change the World?”

 

Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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