It’s not easy to create a strong, positive culture, and it’s even more challenging to sustain it for 10 years. That’s exactly what Dan Turner and his team have done at Xperigo. And instead of resting on this accomplishment, Dan continues to raise the bar for himself and for his company.

Dan has been President and CEO at Xperigo since 2019. He’s also served as COO and Vice President of Business Development. Since joining the company in 2014, Dan has been instrumental in establishing Xperigo as a leading provider of customer experience management solutions to the automotive sector in North America.

With his people-first philosophy, Dan has placed significant emphasis on cultivating a high-performance culture at Xperigo, which has resulted in the company being the 3-time consecutive winner of the prestigious award, Canada’s Most Admired Corporate Cultures™.

Before joining Xperigo, Dan held senior leadership positions in both sales and client services at other large companies, where he managed strategic relationships with Fortune 500 companies like Apple, General Motors, and Netflix. He successfully secured over 500 million dollars in new business over his 12-year sales career.

You’ll discover:

• Dan’s journey from tow truck driver to CEO
• The qualities Dan learned from high school that have served him well as a leader
• How Xperigo’s values are used throughout the year by every leader and employee
• Why “Life Is Better Here” is the tagline used to attract job candidates
• Ways that Dan and his team used the results of the engagement survey to enhance the company culture

Watch the episode:

Connect with Dan

Dan’s Website

Xperigo

When you think of change management, do you imagine a process that takes months or years? Think again. Angela Priest is an extraordinarily skilled facilitator whose 3-day workshops produce immediate and lasting impact. You’ll be inspired as you hear Angela describe her approach, where she involves the right people and gets buy-in from key influencers. You’ll want to take notes to capture all the valuable ideas she shares.

Angela is a seasoned executive and operational strategist with a 20-year track record of improving business operations and leading transformative change in technology, SaaS, and digital service industries. As the former head of performance improvement at J.D. Power, she restructured the customer delivery operating model, improving quality, performance, and time-to-value, as part of a strategy that led to a $1.1bn exit.

Angela’s experience extends across a company’s life cycle, from startup through enterprise. As the Founder of Groyu LLC, she provides advisory services to help businesses navigate the intersection between employee needs and operational performance, guiding organizations to scale their businesses, while bolstering employee engagement, customer retention, and profitability through improved operational design strategies. Her simple, pragmatic approach expedites workflows and reduces costs to establish a firm foundation for sustainable business growth.

You’ll discover:

• Experiences Angela had in the corporate world that led her to the work she does today
• How to blend employee needs with high operational performance
• The 3-day workshop format that Angela uses to achieve rapid transformations with her clients
• Why knowledge transfer often fails to happen effectively…and what to do to fix it
• The 3 adult learning principles that apply to knowledge transfer

Watch the episode:

Connect with Angela

Angela’s Website

Groyu.com

Are you making the most of the talents you have? If you identify as an under-performer in any area of your life, tune in to my interview with Kozhi Makai. We discussed the key points from his latest (and excellent!) book, Sharpening Your Edge: How to Turn Potential into Performance. Kozhi is a performance psychologist and Founder of Kozhi Makai Worldwide. His sole mission for the past 20 years has been to use behavioral science to help people thrive. He’s absolutely brilliant in the way he explains the concepts covered in his book!

You’ll discover:

• What your ProPersonal®Edge is and how to keep it sharpened
• How you can adopt a “thrive” mindset
• Steps you can take to turn your talents into strengths
• Why Kozhi uses “employability skills” instead of “soft skills”
• The role of leverage in making the most of your edge

Watch the episode:

Connect with Kozhi

Kozhi’s Website

Kozhi Makai Worldwide

Kozhi’s Books

Sharpening Your Edge: How to Turn Potential into Performance

Disrupted! Resiliently Reintegrating After Stress & Adversity