340: Equip First-time Managers to Lead

340: Equip First-time Managers to Lead

340: Equip First-time Managers to Lead

 

What can you do to set up your frontline leaders for success from Day 1? This episode with Matt Gjertsen explores the essential skills and strategies new managers need to transition smoothly from individual contributor to effective leader. Find out how to help them shift from being the “answer person” to empowering their teams, asking better questions, and building trust that leads to stronger results.

Matt shares specific ways to guide new leaders in interviewing and hiring, holding meaningful development conversations, and setting realistic expectations around career growth. Whether you’re supporting first-time managers or looking to strengthen your leadership pipeline, you’ll gain actionable tools to help them thrive and positively impact their teams.

Matt is a graduate of the United States Air Force Academy and a former Air Force Instructor Pilot with 2500 flight hours. After leaving active duty, he spent over 4 years at SpaceX, leading the training and development team, before founding Better Every Day Studios in 2021. Matt has continued his career in the U.S. Air Force Reserves as a Lt. Colonel supporting Space Systems Command.

Matt’s 20 years of experience working with and leading high-performing teams all over the world have given him a unique perspective on what it takes to lead teams in this ever-changing world. He and his team at Better Every Day Studios are on a mission to train better managers, build better companies, and create a better world.

You’ll discover:

  • What new leaders need to navigate the shift from individual contributor to manager
  • How to coach them on interviewing and hiring using the 70-30 rule
  • Why development conversations should focus on growth, not just tasks
  • How to set clear expectations around promotions and career development
  • Ways to help new managers balance reinforcing and redirecting feedback

Watch the episode:

Connect with Matt

Matt’s Website

Better Every Day Studios

Listen to the Grow Strong Leaders Podcast on Apple Podcasts
Listen to the Grow Strong Leaders Podcast on Spotify
Listen to the Grow Strong Leaders Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on Pandora
Listen to the Grow Strong Leaders Podcast on YouTube
Listen to the Grow Strong Leaders Podcast on iheartradio
Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

339: Transforming Your Stress into a Strength

339: Transforming Your Stress into a Strength

339: Transforming Your Stress into a Strength

How can you effectively manage stress and stay composed in high-pressure situations? In this episode, Dr. Susan Bernstein dives into the power of somatic leadership, offering insights on how you can use body signals to transform your responses to time pressures and unexpected changes. Drawing from her extensive experience working with top companies like Cisco and Google, Susan shares practical techniques that foster self-awareness, reduce stress, and enable you to create a sense of calm in chaotic environments.

By learning to tune into your body’s signals, you can improve decision-making and enhance team dynamics. Susan discusses six common nervous system response patterns—fight, flight, freeze, fawn, fade, and fix—and shows how leaders can shift from a reactive, “fight” mode into a more grounded, mindful approach. This shift not only alleviates stress but also boosts resilience and fosters a healthier workplace culture.

Susan is the CEO of a boutique consulting firm called Powerful Under Pressure. As the name implies, she helps leaders and teams at companies like Cisco, Google, and Uber excel under the most demanding conditions.

Susan combines her past experiences in leadership roles at Intel and Accenture with an MBA from UC Berkeley and a PhD in Somatic Psychology in her work with clients. Susan developed the Powerful Under Pressure framework to help organizations strengthen operational capacity by increasing the resilience and clarity of the people leading them. This emphasis equips teams to navigate complexity with sound judgment and sustained performance.

You’ll discover:

  • The concept of “somatic smarts” and how small shifts in body awareness can lead to greater leadership effectiveness
  • The six nervous system response patterns and how they impact your decisions
  • Simple somatic techniques you can use to enhance self-awareness and relaxation
  • How self-awareness can help you navigate high-pressure situations with calmness and clarity
  • Strategies for supporting your team in managing stress and building resilience

Watch the episode:

Connect with Dr. Susan Bernstein

Dr. Susan Bernstein’s Website

Powerful Under Pressure

Listen to the Grow Strong Leaders Podcast on Apple Podcasts
Listen to the Grow Strong Leaders Podcast on Spotify
Listen to the Grow Strong Leaders Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on Pandora
Listen to the Grow Strong Leaders Podcast on YouTube
Listen to the Grow Strong Leaders Podcast on iheartradio
Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

How to Learn from Experience

How to Learn from Experience

How to Learn from Experience

By Dr. Denny Coates

People who eventually become managers typically don’t come to the workplace with leadership skills such as effective communication and character strength. They have to learn from experience. Their challenge is to replace old habits with more effective ones. Books like Connect with Your Team describe how to perform these skills, but acquiring them takes lots of on-the-job practice. As coaches always say, “You gotta get your reps.”

So, work itself can be a time of growth, a time for learning. It is said that experience is a great teacher. But learning doesn’t automatically follow experience. You can have a significant event—whether positive or negative—and move on to the next challenge without learning a thing.

 

How to Guarantee Learning from Experience

The key is to think about what happened—to analyze the experience.

When you get the feeling, “Well, that didn’t go well,” give yourself a time-out break and ask yourself these questions, in roughly this order:

  1. What happened? Who did what? What was the sequence of events?
  2. Why did it happen this way? Why did it happen? What caused the result? What went wrong—or right?
  3. What were the consequences? What was the impact? How did you feel about the outcome? Benefits? Costs?
  4.  What could you do differently in the future? What lessons did you learn?

Learn from Both Successes and Failures

Life is an amazing succession of experiences. You can learn from all of them. These four questions will help you transform a poorly handled situation into a plan that will enable your success going forward. I recommend that you make a habit of analyzing whatever happened, whether it was a success or a failure. To make the lessons stick, I suggest recording your thoughts.

Learn from Experience

When coaching others, you can encourage them to learn from their experiences by asking them the above questions.

Learning doesn’t automatically follow experience.
It’s possible to move from one event to the next without learning a thing.”

Good things happen, and you can build on your success. Things can go wrong, too, and you can try something different next time. But you won’t learn the lesson if you don’t think about what happened.

Connect with Your Team is your how-to guide for working on leader-team communication skills and is a key resource in the leader development system, Grow Strong Leaders.

Connect with Your Team

Mastering the Top 10 Communication Skills

Dennis E. Coates, Ph.D.,  and Meredith M. Bell

336: Tools to Tackle Tough Conversations

336: Tools to Tackle Tough Conversations

336: Tools to Tackle Tough Conversations

What if you could navigate even the most challenging conversations with calmness, clarity, and confidence? This in-depth conversation with David Wood explores just that, diving into how to communicate more effectively in high-stakes moments, whether at work or in life. David shares his unique approach to coaching and communication, combining emotional awareness with practical tools. His latest innovation, WhisperLead AI, helps leaders role-play difficult conversations, receive coaching prompts, and even get real-time support during live interactions.

Our discussion goes beyond mechanics to emphasize authenticity and vulnerability as leadership strengths. David unpacks common pitfalls in conflict—like poor framing, making assumptions, or avoiding others’ perspectives—and offers techniques for building trust and achieving shared outcomes. Whether you’re leading a team or seeking better communication in your personal life, this conversation delivers practical wisdom and fresh ideas you can start using immediately.

David left behind a high-powered career as a Consulting Actuary for Ford, Sony Music, and Chanel—trading Park Avenue boardrooms for a mission to transform lives and businesses. He didn’t just start a coaching business; he built the world’s largest coaching business at the time, ranking #1 on Google for “life coaching”, serving 150,000 coaches globally.

But David’s story is about more than success—it’s about resilience. He’s survived a paraglider collapse and a fractured spine, battled anxiety and depression, and most recently, took on acting in Hollywood! Today, he helps leaders 4X their clarity AND productivity, and to love their life.

You’ll discover:

  • A powerful method for framing difficult conversations with positive intent
  • Why asking for the other person’s perspective first can shift everything
  • How AI tools like WhisperLead can coach you in real-time
  • The link between vulnerability and stronger leadership
  • A practical model for brainstorming solutions collaboratively

Watch the episode:

Listen to the Grow Strong Leaders Podcast on Apple Podcasts
Listen to the Grow Strong Leaders Podcast on Spotify
Listen to the Grow Strong Leaders Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on Pandora
Listen to the Grow Strong Leaders Podcast on YouTube
Listen to the Grow Strong Leaders Podcast on iheartradio
Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

335: How a Shared Family Legacy Shaped a Purpose-Driven Business

335: How a Shared Family Legacy Shaped a Purpose-Driven Business

335: How a Shared Family Legacy Shaped a Purpose-Driven Business

What happens when a mother and daughter build a business grounded in legacy, love, and leadership? June Perry-Stevens and Krystle Rogers share the powerful story of their mother-daughter business partnership, rooted in a family lineage that dates back to ancestors who were enslaved.

Their bond is built on mutual respect, deep trust, and a shared commitment to community, excellence, and generational leadership. Their company, Best Ed Business, has evolved through intentional partnerships and a clear focus on delivering exceptional service, all while staying grounded in values passed down through generations.

Together, June and Krystle model what it means to lead with integrity and love. Their conversation touches on honoring the past while building for the future, the importance of empowering women, and the role of relationship-building in business success. With a lineage of strength behind them and a heart for service, they demonstrate how legacy can be both a source of pride and a call to purpose.

You’ll discover:

  • The power of intergenerational leadership built on respect and trust
  • Why leading with love and service creates lasting customer relationships
  • The importance of appreciating differences and individual strengths
  • How one family lives into a history of resilience and excellence
  • Practical ways to empower women and uplift communities through business

Watch the episode:

 

Connect with June and Krystle

      

Resources

Website

Best Ed Business

Listen to the Grow Strong Leaders Podcast on Apple Podcasts
Listen to the Grow Strong Leaders Podcast on Spotify
Listen to the Grow Strong Leaders Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on Pandora
Listen to the Grow Strong Leaders Podcast on YouTube
Listen to the Grow Strong Leaders Podcast on iheartradio
Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

Honesty: So People Will Believe What You Tell Them

Honesty: So People Will Believe What You Tell Them

Honesty: So People Will Believe What You Tell Them

By Dr. Denny Coates

A friend once shared stories with me about her time as a young commercial banker in New Orleans during the 1980s. Many of the stories were about honesty. Oil prices had fallen drastically, so her client portfolio consisted mostly of “work-out projects”—finding ways to help businesses repay loans before they defaulted. It was a stressful time.

She worked for a small community bank run by the founder. When she took over the portfolio, she reviewed the loans and discovered one that should never have been made in the first place. Her recommendation was to downgrade the loan, require additional sources of repayment, and establish a repayment timetable. She provided the chairman with a list of actions required to qualify the loan for renewal.

When he told her to renew it as it was, she stood her ground. Otherwise, she’d have to tell the committee that the loan was acceptable as it stood, which wasn’t true.

The chairman was upset and renewed the loan anyway. Several months later, a team of bank examiners questioned her about the loan. They told her the chairman said she was the one who approved it. She was outraged and produced her copy of the list of requirements she had given to him.

A few weeks later, he was fired. 

Make truth your foundation, and the edifice you build on it will last.

Engagement Ring

Back then, my friend was single. She told me she dated an attractive, intelligent young man who shared many of her interests, such as photography and running. The relationship looked promising.

One day, he was showing her a stack of recent photos he’d taken. At the bottom of the stack was a picture of a woman’s hands holding an engagement ring. She asked about the ring and the woman holding it. Looking at the floor, he said, “It’s my fiancé.”

My friend realized that she had been told a half-truth, which is just as insidious as a lie. “Why didn’t you tell me you were engaged?” He mumbled his excuses, and she realized he had a serious character flaw and couldn’t be trusted. The relationship was over.

“A half-truth is a whole lie.” – Jewish Proverb

Every time you open your mouth, you have an opportunity to either provide true, accurate information or misrepresent the truth in some way. You could leave out an embarrassing fact, make the truth seem better than it really is, or say things that aren’t true in hopes that the fabrication will give you a better chance of getting what you want.

But…

My wife once asked me, “Wasn’t that the best coconut cake you ever had in your life?”

Well now. Was it? Actually, I had eaten a piece of coconut cake a few months earlier, and it was pretty awesome. Was this better? Maybe it was. Maybe it wasn’t. But I knew what I should say.

“This is quite definitely the best coconut cake I’ve ever had,” I said.

You see, my wife wasn’t asking for the truth. She was asking for praise. She had worked hard to make this cake special, so I told her what she wanted to hear. And my spirit was right. I loved the cake. It was wonderful.

What is honesty?

Honesty means being truthful, sincere, frank, and candid in your words. It means being transparent and genuine. You present information, thoughts, and feelings accurately and without deception, even when the truth is embarrassing, unpopular, or prevents you from enjoying the benefit you desire. Honesty is the opposite of lying or any form of misleading communication.

Why is honesty important?

Dishonesty does damage. And you are the first to be damaged. You lose self-esteem every time you tell a lie. It’s automatic. You know you lied. You know you’re a person who tells lies. The people you lie to will be hurt if they make commitments based on the false information. If you tell a lie, you have to maintain it. You have tell follow-up lies to support your story. You have to remember these lies, too, which is terribly difficult, People eventually learn the truth.

All relationships are based on trust. Honesty is crucial to strong leadership, teamwork, or any meaningful relationship. People learn to trust you when they believe what you say is true. Without the trust of the people around you, you have nothing. When they find out you’ve deceived them, they’ll stop trusting you. They’ll believe that if you lied once, you’ll probably do it again. It could take years to earn someone’s trust, but you’ll lose it in a single moment of betrayal. If people can’t trust you to be honest, they won’t trust you to act in their best interests, which could lead them to withdraw cooperation and engagement.

What you can do to strengthen your honesty

  • When someone asks you a question, give an accurate answer, even if it makes you feel uncomfortable.
  • When you’ve made a mistake or acted inappropriately, admit it and take responsibility.
  • When you share your thoughts, feelings, or concerns, be open and sincere.
  • Be honest with yourself. Admit the truth about your strengths, weaknesses, thoughts, feelings, desires, and motivations.
  • When you say or do something you’d like to take back, tell the truth about your mistake.
  • Recognize that no one expects you to be perfect and that most people appreciate candor. Admit your error without worrying about being embarrassed

Like any skill, honesty is a behavior pattern. Choose honesty consistently, and it will get stronger over time. Partner with someone you trust to be honest with you and coach you with encouragement so you stick with it.

Learn more about honesty and dozens of other character-related behavior patterns in Grow Strong Character, which is one of the key resources in the leader development system, Grow Strong Leaders. Check out other character strengths related to honesty: integrity, compassion, self-esteem, courage, and cooperation.

Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.