325: Scaling Your Impact Without Burning Out

325: Scaling Your Impact Without Burning Out

325: Scaling Your Impact Without Burning Out

Have you ever felt overwhelmed by your workload, unsure how to delegate effectively, or hesitant about bringing new people onto your team? Erin Bradley shares her powerful journey from burnout and anxiety to finding true freedom and fulfillment in her work. She opens up about the common leadership fears around hiring, delegating, and trusting others, and how shifting her mindset changed everything.

Whether you’re leading a team or stepping into a new role at your company, you’ll find practical insights in Erin’s approach to leadership. She reveals three essential questions every leader should ask their team members and explains how genuine curiosity, service-oriented leadership, and thoughtful delegation can transform your workplace culture. If you’re ready to scale your impact without sacrificing your well-being (or sanity!), this episode is a must-listen.

As a mortgage lender, Erin learned the hard way just how difficult entrepreneurship and sales success can be. From flat broke to six figures and burnout, Erin has been through it all. She quickly discovered that the stress of being overwhelmed is no less painful than financial stress.

After redesigning her business to support her dream life, Erin has been on a mission to teach others to do the same. She is a dynamic speaker and trainer, host of the real estate podcast Pursuing Freedom, and author of an outstanding book Pursuing Freedom. She’s created a community for realtors and lenders called the Pursuing Freedom Collective.

You’ll discover:

  • How curiosity transforms leadership conversations
  • 3 key questions to ask your team
  • How to overcome fear and take action
  • Ways to scale impact without burnout
  • Why service-oriented leadership boosts team performance

Watch the episode:

Connect with Erin

      

Erin’s Resources

Website

Pursuing Freedom

Book

Pursuing Freedom

Listen to the GSL Podcast on Apple Podcasts
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Listen to the GSL Podcast on Pandora
Listen to the GSL Podcast on YouTube
Listen to the Grow Strong Leaders Podcast on iheartradio
Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

The Power of Courage

The Power of Courage

The Power of Courage

By Dr. Denny Coates

In 1980, I researched Army training practices to write a manual for junior leaders on how to train soldiers. I traveled to various units to observe best practices. One of these was Special Forces training at the John F. Kennedy Special Warfare Center at Fort Bragg, NC, where I saw trainees who were challenged to display courage.

On the day I visited, they were being introduced to rappelling skills. About a dozen drill sergeants barked at the soldiers as they climbed the tower, learned how to tie a seat, and took their first descent over the edge. It was loud, chaotic, and stressful.

I decided I needed a closer look, so I climbed the tower myself. At the top, I witnessed young men struggling to maintain their composure under the pressure to perform and the fear of going over the side unassisted. I wondered if the stress created by the drill sergeants had a positive learning effect. I was jolted out of my musings by one of the sergeants who came up to me and said, “Well, Major, are you going to stand there and watch, or are you going over the side?”

With a challenge like that, how could I decline?

What he didn’t know was that I had mastered rappelling skills in the Army Ranger School. I had climbed 100-foot rock faces without safety ropes. I had rappelled down mountain cliffs numerous times.

So I quickly walked over, tied my seat, and went over the side. I negotiated the 30-foot distance in one leap, braking for a soft landing. I went to the bleachers and sat next to an old sergeant-major as I watched the trainees cope with their fear.

Soon, the session was over, and the sergeant-major invited me to stick around and watch the families of the cadre use the rappelling tower. This time, there was no shouting, only laughter and encouragement. It was just a bunch of women and kids having fun. I watched little ten-year-old girls playfully do what 20-year-old male Special Forces trainees struggled to do. The kids saw the rappelling tower as some super-cool jungle gym. They had no fear at all, so the rappelling activity was ridiculously easy. They climbed the tower over and over. They couldn’t get enough of it.

    Leap the great leap, and you’ll cross the chasm.

    The Power of Courage

    For me, this experience illustrated that fear arises from our perception of the situation, which can vary from person to person. The rappel was exactly the same challenge for both the soldiers and the kids, but the soldiers had to face their fears in order to do it. They risked failure, humiliation, disqualification, and, they thought, personal injury. For those who succeeded—and not all of them did—it was a big deal. The training gave them a victory of courage and self-confidence.

    The soldiers who successfully completed the many months of Special Forces training would later survive more challenges to their courage. In the end, they would become experts in dealing with fear—icons of mental toughness, ready for anything.

    A Test of Courage

    I’ve faced some interesting dangers in my life. In Vietnam, I was an advisor to Vietnamese infantry soldiers. This meant that I was involved in some kind of combat operation several times a week—airmobile assaults, search-and-destroy missions, night ambushes, and so forth.

    I came under fire more times than I can remember, but I don’t remember being afraid. For me, the main feeling was irritation. I was angry that someone was trying to kill us and that I would now have to deal with it.

    Mostly, I remember concentrating on managing all the activities related to close combat. I had to have a clear head to keep higher headquarters informed, assess the situation, communicate with my Vietnamese counterpart, direct movement and fire, deal with problems, request fire support or medical evacuation, and manage it when it arrived. Naturally, a person couldn’t do all that if he felt fear. If fear raised its ugly head, it had to be shoved aside. Lives depended on it.

    A Different Kind of Fear

    I remember being afraid one night in 2001. The economy had been in a recession after the stock market “tech bubble” burst. When it looked like the economy might recover, 9/11 happened, which caused confidence in the economy to tank even further. My business was to supply organizations with learning and development resources, and funds for tools like these were the first to be cut off. Our sales plummeted, with no hope in sight. I remember thinking that something dramatic was about to happen to my company. We might even go out of business. I imagined the scenarios, and yes, I felt real fear. But we focused on creative solutions, and wonderful things have happened for us since then.

    Downward trend - Cause for fear

    Fear is a healthy, natural emotion. It’s a whole-body alarm to help you sense danger so you can do what you need to do to avoid loss, harm, or death. The question is, when you’re threatened, what will you do next? Will you act to prevent loss, harm, or death? Will you take a chance to open a door of opportunity?

    I find Norman Vincent Peale’s words empowering: “Too much caution is bad for you. By avoiding things you fear, you may let yourself in for unhappy consequences. It is usually wiser to stand up to a scary-seeming experience and walk right into it, risking the bruises and hard knocks. You are likely to find it is not as tough as you had thought. Or you may find it plenty tough, but also discover you have what it takes to handle it.”

    What is courage?

    When you feel discomfort or fear in an unknown or dangerous situation, courage is about thinking before you react. When faced with a worrisome situation, it’s natural to feel anxiety or fear—your body’s instinctive response. By setting aside your instinctive reaction long enough to think before you act, you can evaluate your situation—the risks and rewards—to decide what you should do and take effective action.

    Why is courage important?

    While fear is a natural and useful reaction to danger, if it continues to dominate your response, you probably won’t be able to do what needs to be done. Instead of retreating to safety, success will come from setting fear aside so you can evaluate the situation, take prudent risks, and deal with it.

    Courage - Grow Strong Character

    What you can do to strengthen your courage

    • When faced with discrimination, oppression, or wrongdoing, take a stand for your principles by advocating for your rights and the rights of others.
    • Express and defend your beliefs in spite of opposition. Voice an unpopular opinion, advocate for a cause, and refuse to compromise your values.
    • Resist peer pressure to stay true to your personal values and principles.
    • Take calculated risks while starting a new project, pursuing a challenging career change, or embarking on an adventure outside your comfort zone.
    • Persist to overcome a personal fear or anxiety, such as a phobia.
    • Exercise courage when engaging in extreme sports or activities that require overcoming physical limitations.
    • Take bold action at work or in your life.
    • Speak your mind regardless of how it may be received.
    • When you notice people you know doing things that you don’t approve of, stand your ground. Don’t follow the herd.

    The idea in all these actions is to keep fear from becoming a paralyzing emotion. If you feel fear, pay attention to it, but then quickly put it aside long enough to assess the nature of the risk. What are the chances that bad things could happen? How bad? What are your choices? What are the risks and the benefits of these options? I recommend that you work with a coach to discuss your experiences and learn from them.

    Learn more about appreciation and dozens of other character-related behavior patterns in Grow Strong Character, which is one of the key resources in the leader development system, Grow Strong Leaders.

    Leader-team communication and character skills

    Grow Strong Character

    Dennis E. Coates, Ph.D.

    Appreciation: The Benefit of Valuing People Who Aren’t Like You

    Appreciation: The Benefit of Valuing People Who Aren’t Like You

    Appreciation: The Benefit of Valuing People Who Aren’t Like You

    By Dr. Denny Coates

    My important lesson in appreciation: A friend said to me, “I got an email from a gardening blog buddy who lives only a few miles from me. He invited me to see his garden on Thursday evening. Would you like to come along?”

    My first thought was heavens no. I don’t want to spend an hour walking around some guy’s garden. I don’t care how cool his blog is. I’m sure he’s done interesting things in his garden, but I have other things I’d rather do.

    But my next thought was, if I never stretched out of my comfort zone, I’d read and write all the time, with an occasional movie or sports event on the side.

    So I smiled and said, “Sure. Why not?”

    That evening we spent the better part of an hour walking through this fellow’s garden. It was interesting to see how a different mind works. Also, it turned out he had a Ph.D. in English and is the most interesting man I’ve met since becoming a Texan 18 years ago.

    “Learn from people who aren’t like you, and your mind will expand.”

    This experience reinforced an important insight about relationships: that it’s wise to connect with people with whom you have key common ground but who aren’t like you in many ways. Then, refuse to be annoyed by the differences. Instead, accept them for what they are—unique, valuable ways of being. Affirm the differences, celebrate them, learn from them, and make use of them. If you open your mind and heart when you’re with people who aren’t like you, they’ll share insights and solutions you’d never consider on your own. They’ll introduce you to valuable aspects of life that would otherwise be lost to you. They’ll help make you a more complete person.

    It isn’t always easy to appreciate people who are different from you. Humanity is very diverse. When you think of all the ways individuals can be different—personality, culture, education, life experience, religion, economic status, skills, knowledge, values, attitudes, interests, and relationships—it seems obvious that no two people on the planet are alike. Some can be radically different from you. When someone doesn’t think like you or act like you, it can be hard to communicate and connect. The other person might do things that surprise you or even shock you. You’ll find that you disagree about a lot of things. It could be a stretch to like such a person. You’d probably rather spend time with someone more like you.

    Appreciate people who aren't like you

    Years ago, I consulted with a group of trainers. I had expertise teaching creative problem-solving, and they were conducting a week-long course on that topic. From time to time, I would go to their facility to help them with their program.

    It was always strange because all five people in that group were unlike me in the same way. Each of them was spontaneous, playful, and outgoing. They had wonderful charisma and were a great asset for presenting training. I, on the other hand, am logical, intellectual, serious, realistic, and goal-directed. For them, each day was a kind of party, and it was a stretch for me to fit in with that group. They valued my participation because I evaluated their program, got things organized, and kept them on schedule. I also taught the sessions on decision-making, a topic they didn’t enjoy.

    In short, we appreciated, valued, and used our differences. But I often thought it would be wise if they hired team members with more diversity instead of favoring people so much like themselves, with whom they connected so magically.

    Great idea!

    I think the lesson of appreciation goes something like this: That so many people aren’t like you is good news, not bad news. It’s good news because you’re not all things. You have your strengths, but you aren’t strong in all areas. You know a lot, but you certainly don’t know everything. You have your focus and your individuality, and you want to be valued for that. You want your talents to be well used. And people who aren’t like you feel the same way. They have a lot to contribute, and you can benefit from that if you do two hard things.

    One, get acquainted with these people. Hire them. Learn how to team with them. Spend more time with them, even though it would be easier and less of a challenge to associate with people who are like you.

    Two, appreciate the differences. And as a part of your appreciation, value them. Affirm them. Learn from them. Make the best use of their strengths. It will be a stretch, but making your life experience more diverse will enrich you and complete you.

    What is appreciation?

    Appreciation begins with accepting that people are different from each other, valuing these differences, and making the best use of this diversity—because everyone is bringing something unique to the party. You accept and respect that people have a right to their diverse backgrounds, perspectives, and values. Instead of reacting negatively to contrary opinions, beliefs, or behaviors of others, you discover how to relate constructively, make use of their strengths, and get the work done.

    Why is appreciation important?

    If you want to be successful working with people, you’ll need mutually supportive and beneficial relationships that allow you to cooperate and collaborate—regardless of how different they are from you and everyone else. You not only need to coexist peacefully, but you also need to rely on them and make the best use of what they have to offer. Otherwise, you won’t succeed. Respectful communication and a free exchange of ideas are important to your success.

    “We need to give each other the space to grow, to be ourselves, to exercise our diversity….so we may both give and receive such beautiful things as ideas, openness, dignity, joy, healing, and inclusion.”

    – Max De Pree, American author

    What can you do to strengthen your appreciation?

    • Stand up for the rights of others to practice their own religion in their own way or even to have no religion at all.
    • Learn about different cultural practices, traditions, and customs.
    • Engage in respectful dialogue with people who have differing opinions in order to understand their perspectives.
    • Treat people equally regardless of their race, ethnicity, gender identity, or sexual orientation.
    • Show acceptance for lifestyles that are different from your own, including such things as relationships, clothing choices, dietary preferences, etc.
    • Spend more time with someone you know who is very different from you.
    • Identify someone who has a very different background and talk with them simply to discover more about them. You don’t have to agree with anything they say. Just listen and learn.

    Appreciation is a behavior pattern. The more you practice it, the stronger it will become. Along the way, you can expect both successes and disappointments. So partner with someone to coach you with encouragement; then learn from your attempts, stick with it, and you’ll get stronger over time.

    Learn more about appreciation and dozens of other character-related behavior patterns in Grow Strong Character, which is one of the key resources in the leader development system, Grow Strong Leaders.

    Leader-team communication and character skills

    Grow Strong Character

    Dennis E. Coates, Ph.D.

    323: Developing a Strong Work Ethic That Lasts

    323: Developing a Strong Work Ethic That Lasts

    323: Developing a Strong Work Ethic That Lasts

    Have you ever wondered how your childhood experiences shaped your work ethic today? In this solo episode, I share personal stories about growing up in a household where chores, responsibility, and initiative were non-negotiable—and how those lessons have carried over into my adult life. I reflect on how these early habits built the foundation for a strong work ethic that continues to influence my life.

    But this isn’t just about childhood—it’s about leadership too. I explore how leaders can help their teams develop character skills like accountability, initiative, and effort through intentional assignments and coaching. Whether you’re a parent instilling values in your kids or a leader shaping your team’s culture, this episode is packed with actionable insights to strengthen character at every stage of life.

    I’m the co-founder and president of Grow Strong Leaders. Our online resources help leaders strengthen their character and communication skills to build strong relationships and inspire others to perform at the highest level.

    You’ll discover:

    • How childhood chores build a lifelong work ethic
    • The connection between character and leadership success
    • Ways to instill responsibility in kids and teams
    • Practical steps to strengthen accountability skills
    • Resources for developing character in yourself and others

    Watch the episode:

     

    Connect with Meredith

              

    Listen to the GSL Podcast on YouTube
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    Connect with Your Team

    Mastering the Top 10 Communication Skills

    Peer Coaching Made Simple

    How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

    322: Being Your Own Authority

    322: Being Your Own Authority

    322: Being Your Own Authority

    Have you ever felt like certain patterns in your life keep repeating, no matter how much you try to change? Rich Habets shares the concept of “scripts”—deeply ingrained, unconscious behaviors shaped by past experiences that influence how we see ourselves and interact with the world. By recognizing and rewriting these scripts, we can break free from limiting beliefs and create more empowering, fulfilling experiences in both our personal and professional lives.

    We also explore the power of conscious choice—how shifting from “getting from” to “bringing to” transforms the way we approach relationships, work, and everyday moments. Rich’s stories from his new book, Being Your Own Authority, illustrate how mindfulness and self-awareness allow us to step into our own authority. If you’re ready to embrace self-discovery, cultivate trust, and align your actions with your values, this episode will leave you inspired to take the next step on your journey.

    Rich is a former executive turned coach and strategist who has spent over 25 years working with leaders, founders, and organizations worldwide. Rich has helped thousands of individuals and businesses break free from limiting patterns and create powerful transformations. He specializes in leadership, mindset shifts, and game-changing strategies that help individuals and organizations solve intractable problems by being fully themselves and dismantling the stories that have held them back.

    You’ll discover:

    • How unconscious “scripts” shape your decisions and how to identify them
    • The transformative power of shifting from “getting from” to “bringing to” in everything you do
    • Why self-awareness and mindfulness are essential for personal growth
    • Why taking a stand for your values builds trust and authenticity
    • Practical ways to step into your personal power and create new possibilities

    Watch the episode:

    Connect with Rich

        

    Rich’s Resources

    Website

    Richard Habets

    Book

    Being Your Own Authority

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    321: Braving the Workplace and the Role of Belonging

    321: Braving the Workplace and the Role of Belonging

    321: Braving the Workplace and the Role of Belonging

    In this powerful episode, Dr. Beth Kaplan returns to discuss her groundbreaking book, Braving the Workplace: Belonging at the Breaking Point. She opens with her personal journey through workplace trauma. Beth reveals the critical distinction between inclusion and belonging—explaining that while others determine inclusion, belonging is an internal decision that requires staying true to yourself without compromising your values.

    You’ll be moved by Beth’s compelling message about the dangers of self-sacrifice in toxic work environments and the crucial role managers play in fostering genuine belonging. She offers practical strategies for recognizing workplace trauma, setting healthy boundaries, and prioritizing self-care before company loyalty. Whether you’re struggling in a challenging workplace or leading a team and want to create a culture of authentic belonging, this episode offers specific strategies you can start using today.

    Beth is a visionary thought leader, researcher, and keynote speaker who has redefined how we look at belonging and how to be our best selves. She works with companies to enhance employee engagement and retention while significantly lowering turnover costs. Beth is currently pioneering a groundbreaking belonging tool with the University of Pennsylvania, designed to measure belonging and predict the propensity to thrive.

    You’ll discover:

    • Why belonging is an internal decision rather than something granted by others
    • The warning signs of workplace trauma
    • How managers can become the number one factor in creating environments where people truly belong through empathy and “stay interviews”
    • Practical strategies for setting boundaries and prioritizing your wellbeing without sacrificing your authentic self for a job
    • The dangerous impact of using “family” language in workplace settings

    Watch the episode:

     

    Connect with Dr. Beth Kaplan

        

    Listen to the GSL Podcast on Apple Podcasts
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    Listen to the GSL Podcast on YouTube
    Listen to the Grow Strong Leaders Podcast on iheartradio
    Leader-team communication and character skills

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    Connect with Your Team Book - Grow Strong Leaders

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    and Meredith M. Bell
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    and Meredith M. Bell