207: Building Trust at Penn State Health

Have you ever gone on a Listening Tour? That’s what Hillary Miller did in her first 3 months at Penn State Health in her role as Chief Learning Officer. What she learned in her conversations with hundreds of people allowed her and her team to design programs that were relevant and well received.

Hillary has also set up a Learning Council across the organization that enables people in all types of positions to have a voice. You will love the types of questions Hillary shares throughout this conversation that encourage people to speak openly and build strong trust.

You’ll discover:

The 4 questions Hillary asked each person she met with during your listening tour
What Hillary has done to build trust and high performance with her own team
The weekly Development Sessions Hillary and her team have…and how she’s expanding them to other parts of the organization
The growth she went through to make it easy for her to say “I’m not perfect” and “I made a mistake”
Why Hillary is a big believer in humor and laughter

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Connect with Hillary

Hillary’s Resources

Website

Penn State Health

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196: How Merck Is Building a Culture of Learning

What does it take to transform learning and development in a big pharmaceutical company? Johann Laville shares the three gaps that existed at Merck and what they’re doing to build a powerful learning culture. You’ll love hearing Johann’s passion and enthusiasm for all aspects of this undertaking…and you’ll gain important insights about what’s possible when everyone from the executive suite on down is committed to making the transformation a reality.

Johann is the Chief Learning Officer in Global Learning & Development at Merck & Co., Inc. where he ensures that learning solutions and innovations are aligned with the company’s mission to save and improve lives. He has more than 20 years of experience leading large global teams with a focus on furthering business transformation as well as defining and launching innovative user experiences.

You’ll discover:

The 3 gaps Merck is addressing in its “transformation of learning”
What Johann and his team are doing to build a strong culture of learning
How Merck is resolving issues around the Journey of Leadership across all departments
The onboarding process in place for new hires to help them start their learning journey on Day 1
Key leadership lessons that Johann has learned in his own journey

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Connect with Johann

Johann’s Resources

Merck & Co, Inc.

Merck’s ESG (Environmental, Social & Governance) Progress Report, 2021/2022

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

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157: When Love, Passion & Accountability Are a Company’s Core Values

What’s it like to work in a company whose core values are practiced daily by leaders and employees alike? Christopher Lind paints a clear picture, describing the positive impact on relationships and results.

Christopher is Chief Learning Officer at ChenMed. He’s a globally recognized, digital-first leader in learning and workplace technology with a career at the intersection of people, business, and technology. He’s the founder of Learning Sharks and host of the Learning Tech Talks Podcast.

You’ll discover:

How ChenMed teams live their core values when interacting with each other and their patients
Four challenges that Christopher is hearing about when talking with leaders in organizations
A simple solution for eliminating the problem of poor managers
How leaders can reduce employee anxiety and build a foundation of trust

Watch the episode:

Connect with Christopher

Christopher’s Websites

Learning Sharks

Learning Tech Talks Podcast

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Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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