201: WM’s Award-winning Program for Front-Line Leaders

201: WM’s Award-winning Program for Front-Line Leaders

201: WM’s Award-winning Program for Front-Line Leaders

In many organizations, those who supervise individual contributors are often neglected when it comes to development opportunities. Not at WM. Phil Rhodes describes how they are providing a transformative program for all 3,600 of these leaders, which has led to 90%+ retention rate for those who complete the program. You’ll want to take notes to capture all the fantastic strategies Phil shares.

Phil is Head of Learning and Leadership Development at WM, formerly Waste Management, a Fortune 250 company and North America’s largest environmental services company. Phil joined the People Organization at WM in 2021 and led the successful reorganization of WM’s learning organization. This effort supported the design and delivery of more consistent learning and leadership development solutions for the company’s 50,000+ employees.

Phil and his team at WM were just named Bronze Winner of the Learning in Practice Award by Chief Learning Officer for their first-line leaders program.

You’ll discover:

  • The “listening tour” Phil conducted before re-designing WM’s learning organization
  • How the CEO and the leadership team consider “People First” before making decisions that impact employees
  • What WM did to provide a virtual coach to every front-line leader
  • How Cohort Learning is used to support learners and ingrain skills
  • WM’s generous program for educational assistance

Watch the episode:

Connect with Phil

  

Phil’s Resource

Website

WM (Waste Management)

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175: FedEx: A Company Preparing Its People for the Future

175: FedEx: A Company Preparing Its People for the Future

175: FedEx: A Company Preparing Its People for the Future

What if a company prepared upcoming leaders for their new roles and set them up for success on Day 1? That’s just one of many ways FedEx takes care of its people. My guest Tamera Maresh-Carver describes with great enthusiasm the programs and benefits in place to ensure everyone has an opportunity to advance their career.

Tamera is the Managing Director of Employee Development, Innovation, and Organizational Strategy at FedEx Express. Her responsibilities include global leadership development, employee development, and organizational effectiveness.  She’s been with the company since 1998 when she started as a courier and advanced into leadership roles in 2003. Tamera has won the most prestigious award that FedEx bestows three times. She truly is a superstar as you’ll see in our conversation!

You’ll discover:

  • The alternative approach FedEx has taken to replace a Hustle Culture
  • What leaders are doing to create psychological safety for everyone
  • Why the On Deck Management Training includes mentoring and coaching
  • Benefits that reduce turnover and create opportunities for employee advancement
  • The partnership with University of Memphis that results in employee retention

Watch the episode:

Connect with Tamera

  

Tamera’s Resources

Website

FedEx

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill