346: How Shaw Communications Built a Culture of Care

346: How Shaw Communications Built a Culture of Care

346: How Shaw Communications Built a Culture of Care

What does it look like when leadership is rooted in genuine care for people? In this conversation, you’ll hear how Peter Bissonnette’s experiences in a monastery and in the corporate world shaped a philosophy of service, humility, and trust. His journey shows that caring isn’t just a nice-to-have. It’s the foundation for lasting impact with employees and customers alike.

With stories, Peter illustrates how leaders can bring humanity into business while still driving growth and innovation. From customer service initiatives that prioritize connection to employee engagement practices that value feedback, you’ll discover how an organization can thrive when its culture is built on compassion, humility, and treating people like family.

Peter is the former president of Shaw Communications Inc., one of Canada’s leading telecommunications companies. With more than three decades of experience in the cable, internet, and media industries, Peter played a pivotal role in transforming how Canadians connect and communicate.Peter has recently published a very inspiring memoir, Count on Me: My Life, Lessons, and Legacy as Former President of Shaw Communications. Peter is not just an exceptional leader, he’s also a remarkable human being. You’re sure to be inspired by a man who experienced unbelievable adversity and trauma as a boy, then created a life that’s grounded in integrity, empathy, and trust.

You’ll discover:

  • Peter’s early life experiences that shaped his leadership philosophy.
  • The values that run through Peter’s book, Count On Me.
  • Why vulnerability and humility strengthen leadership impact.
  • Practical ways Shaw Communications fosters customer loyalty and trust.
  • How employee engagement and customer feedback transformed company culture.

Watch the episode:

Connect with Peter

      

Peter’s Book

Count on Me: My Life, Lessons, and Legacy as Former President of Shaw Communications

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344: Leading with Love and Service at the Arizona Diamondbacks

344: Leading with Love and Service at the Arizona Diamondbacks

344: Leading with Love and Service at the Arizona Diamondbacks

What if the most powerful thing you could do as a leader is to see greatness in others that they can’t see in themselves? That’s the philosophy that has guided Ken Crenshaw, longtime Director of Sports Medicine and Performance for the Arizona Diamondbacks. Drawing on values learned from his small-town ranch upbringing and a pivotal mentor in high school, Ken has built a leadership approach centered on service, humility, and love. His stories remind you that even the simplest principles, when applied consistently, can transform lives and teams.

In this conversation, you’ll hear how Ken integrates self-awareness, vulnerability, and authentic listening into his work with athletes and staff. He explains how culture is a living, breathing force that requires daily care, and why crucial conversations rooted in love are essential for growth. Whether you lead a business, a sports team, or a family, Ken’s wisdom will inspire you to slow down, listen deeply, and commit to helping others reach their full potential.

You’ll discover:

  • How a high school coach’s tough love shaped Ken’s leadership philosophy.
  • Why self-awareness and feedback are game-changers for leaders.
  • The role vulnerability plays in accelerating personal and professional growth.
  • Practical ways to build a culture rooted in love, trust, and shared purpose.
  • How to recognize and call out the hidden potential in others.

Watch the episode:

Website

Arizona Diamondbacks

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336: Tools to Tackle Tough Conversations

336: Tools to Tackle Tough Conversations

336: Tools to Tackle Tough Conversations

What if you could navigate even the most challenging conversations with calmness, clarity, and confidence? This in-depth conversation with David Wood explores just that, diving into how to communicate more effectively in high-stakes moments, whether at work or in life. David shares his unique approach to coaching and communication, combining emotional awareness with practical tools. His latest innovation, WhisperLead AI, helps leaders role-play difficult conversations, receive coaching prompts, and even get real-time support during live interactions.

Our discussion goes beyond mechanics to emphasize authenticity and vulnerability as leadership strengths. David unpacks common pitfalls in conflict—like poor framing, making assumptions, or avoiding others’ perspectives—and offers techniques for building trust and achieving shared outcomes. Whether you’re leading a team or seeking better communication in your personal life, this conversation delivers practical wisdom and fresh ideas you can start using immediately.

David left behind a high-powered career as a Consulting Actuary for Ford, Sony Music, and Chanel—trading Park Avenue boardrooms for a mission to transform lives and businesses. He didn’t just start a coaching business; he built the world’s largest coaching business at the time, ranking #1 on Google for “life coaching”, serving 150,000 coaches globally.

But David’s story is about more than success—it’s about resilience. He’s survived a paraglider collapse and a fractured spine, battled anxiety and depression, and most recently, took on acting in Hollywood! Today, he helps leaders 4X their clarity AND productivity, and to love their life.

You’ll discover:

  • A powerful method for framing difficult conversations with positive intent
  • Why asking for the other person’s perspective first can shift everything
  • How AI tools like WhisperLead can coach you in real-time
  • The link between vulnerability and stronger leadership
  • A practical model for brainstorming solutions collaboratively

Watch the episode:

David’s Resources

Website

Focus.ceo

WhisperLead coaching tool

Free business/life assessment

Book

The Mouse in The Room—Because the Elephant Isn’t Alone

 

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302: Becoming a Generous Leader

302: Becoming a Generous Leader

302: Becoming a Generous Leader

When you think of the key qualities of an effective leader, what words come to mind? Did you include the word GENEROUS? If not, you will add that word to your list after you listen to this conversation with guest Joe Davis. 

Joe is the author of a fantastic new book, The Generous Leader: 7 Ways to Give of Yourself for Everyone’s Gain. This important book is a must-read for every leader because it touches on so many areas that the best leaders learn and practice. Joe exemplifies the type of leader Meredith is always eager to have as a guest: he’s focused his entire career on growing strong as a leader and helping others realize their potential. 

Joe is a Senior Partner at Boston Consulting Group or BCG. In The Generous Leader, Joe shares a performance review he received that was a game-changer for him: He was told he was not the best at problem-solving solo; but with others, he could solve any challenge. His manager identified his key strength—a person who could connect with others. 

Joe has leveraged that strength in his 35+ years at BCG in roles such as co-founding the Washington, DC, office and leading BCG North America. He is currently Chair of BCG’s Center for Inclusion and Equity and the Board Chair at Whitman College.

You’ll discover:

  • What leaders can do to help others feel seen
  • Why Joe recommends leaders adopt the “practice of perspective taking”
  • How Joe pushes people to be more than they believed possible and addresses times when they diminish themselves
  • How to be an Action Ally and not a Performative Ally
  • Ways to show vulnerability so others more easily connect with you

Watch the episode:

Connect with Joe

    

Joe’s Resources

Website

Joe Davis

Book

The Generous Leader: 7 Ways to Give of Yourself for Everyone’s Gain

 

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275: How Leaders Create Creators at Plastic Bank

275: How Leaders Create Creators at Plastic Bank

275: How Leaders Create Creators at Plastic Bank

What would happen if leaders focused on helping each member of their team create a new way of thinking about themselves and others? David Katz has developed a way of thinking where he sees everything that happens as a gift, including the death of his daughter five years ago. This extraordinary man shares what he’s learned over the past 3 years about himself, life, and his work since his first appearance on this podcast (Episode #98).

You’ll want to take notes as David talks about how leaders can be vulnerable with others, how to create real freedom in your life, and what you can do to help others feel seen. Listen to this conversation more than once if you’d like to extract the full value. It’s packed with treasures!

David is the founder and CEO of Plastic Bank. It’s a remarkable company comprised of a global network of micro-recycling markets. This ecosystem empowers the poor to transcend poverty by collecting and trading plastic waste as a currency. Their global partners include IBM, Shell Energy, SC Johnson, and Aldi.

You’ll discover:

  • Why David sees plastic trash as gold and diamonds
  • The power of your thinking in changing your life
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David’s Resources

Websites

Plastic Bank

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