344: Leading with Love and Service at the Arizona Diamondbacks

344: Leading with Love and Service at the Arizona Diamondbacks

344: Leading with Love and Service at the Arizona Diamondbacks

What if the most powerful thing you could do as a leader is to see greatness in others that they can’t see in themselves? That’s the philosophy that has guided Ken Crenshaw, longtime Director of Sports Medicine and Performance for the Arizona Diamondbacks. Drawing on values learned from his small-town ranch upbringing and a pivotal mentor in high school, Ken has built a leadership approach centered on service, humility, and love. His stories remind you that even the simplest principles, when applied consistently, can transform lives and teams.

In this conversation, you’ll hear how Ken integrates self-awareness, vulnerability, and authentic listening into his work with athletes and staff. He explains how culture is a living, breathing force that requires daily care, and why crucial conversations rooted in love are essential for growth. Whether you lead a business, a sports team, or a family, Ken’s wisdom will inspire you to slow down, listen deeply, and commit to helping others reach their full potential.

You’ll discover:

  • How a high school coach’s tough love shaped Ken’s leadership philosophy.
  • Why self-awareness and feedback are game-changers for leaders.
  • The role vulnerability plays in accelerating personal and professional growth.
  • Practical ways to build a culture rooted in love, trust, and shared purpose.
  • How to recognize and call out the hidden potential in others.

Watch the episode:

Website

Arizona Diamondbacks

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319: Cultivating a Culture That Lasts

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Company culture isn’t just a buzzword—it’s the foundation of an organization’s success or failure. Brad Federman shares how businesses can create a culture that balances people and results. He explains where many organizations go wrong when developing their values and why culture must be designed to outlast leadership changes. Brad also reveals how companies can avoid common pitfalls, such as tolerating bad behavior and adopting trendy policies without considering business needs.

We dive into practical strategies for aligning culture with business goals, reinforcing positive behaviors, and holding leaders accountable. Brad describes the importance of continuous culture audits and experiential activities that make culture tangible. Whether you’re a business leader, HR professional, or culture champion, this episode provides actionable insights to create an environment where employees thrive and customers stay engaged.

Brad is the founder of PerformancePoint, a firm dedicated to helping organizations engage employees, strengthen customer relationships, and cultivate resilient, collaborative cultures through effective leadership. With over 25 years of corporate experience, he’s worked with global companies like Hilton Hotels and Resorts, Nordstrom, and Mayo Clinic. Brad is an international speaker and the author of Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less.

You’ll discover:

  • The biggest mistakes companies make when defining their values
  • Why culture must be stable, not built around a single leader
  • How to hold employees and leaders accountable for culture
  • The role of feedback and culture workouts in shaping workplace norms
  • Strategies for overcoming resistance to cultural change

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Brad’s Resources

Website

PerformancePoint

Brad Federman

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294: Creating an Award-Winning Workplace Culture

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If you’ve ever wondered what’s involved in a company being named one of the best places to work, this episode’s guest Angie Redmon pulls back the curtain and reveals key elements. She also explains the commitment and alignment required to build a culture that’s worthy of being recognized. If you’d like to uplevel the culture of your team or entire organization, you’ll gain valuable insights from this conversation.

Angie Redmon has invested more than two decades learning what makes good companies great, and it always comes back to the same thing: Companies who care about their people as much as they care about their bottom line are more likely to recruit and retain outstanding employees. Through her dedication to workplace culture and employee engagement, Angie has developed and led HR teams with multiple companies in diverse industries.

Now, Angie is the President and Founder of striveHR, LLC, an organization focused on guiding aspirational companies through the process of pursuing a best workplace distinction. She channels her work into helping organizations develop their people strategies and guiding HR professionals to develop in their careers through her coaching and mentorship. Angie has an impressive track record of helping organizations uncover employee engagement challenges and guiding organizations to achieve an award-winning workplace culture.

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280: How Xperigo Built an Award-Winning, High-Performance Culture

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It’s not easy to create a strong, positive culture, and it’s even more challenging to sustain it for 10 years. That’s exactly what Dan Turner and his team have done at Xperigo. And instead of resting on this accomplishment, Dan continues to raise the bar for himself and for his company.

Dan has been President and CEO at Xperigo since 2019. He’s also served as COO and Vice President of Business Development. Since joining the company in 2014, Dan has been instrumental in establishing Xperigo as a leading provider of customer experience management solutions to the automotive sector in North America.

With his people-first philosophy, Dan has placed significant emphasis on cultivating a high-performance culture at Xperigo, which has resulted in the company being the 3-time consecutive winner of the prestigious award, Canada’s Most Admired Corporate Cultures™.

Before joining Xperigo, Dan held senior leadership positions in both sales and client services at other large companies, where he managed strategic relationships with Fortune 500 companies like Apple, General Motors, and Netflix. He successfully secured over 500 million dollars in new business over his 12-year sales career.

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What would it be like to work for a CEO who aspires to be the best example of working together? You’ll hear from someone who IS that CEO in this very special conversation with Darcy Verhun, CEO of Canada Diagnostic Centres (CDC). Darcy sets that intention every day as he works to build a culture of connecting with the team and customers.

Canada Diagnostic Centres (CDC) is an independent healthcare company specializing in radiology and imaging. Before joining CDC, Darcy was the President of FYidoctors, at the time one of North America’s fastest-growing companies. He has also held senior leadership roles at Ernst & Young, Grant Thornton, and Cap Gemini.

Darcy’s leadership is based on being a lifelong learner and passionate coach who lives his life with gratitude. He’s used his leadership strengths to create enterprise value through scale and growth. He’s the author of The Freedom of Constraints: Turn Obstacles into Opportunity, written with Marshall Goldsmith and other members of Marshall’s group of 100 Coaches.

Darcy was a founding Director of The Calgary Homeless Foundation, and today he serves as a Director of HomeSpace Society, a non-profit focused on eliminating homelessness.

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  • What happened when the CEO at FYidoctors couldn’t make an important meeting…and what everyone learned from that experience
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