319: Cultivating a Culture That Lasts

319: Cultivating a Culture That Lasts

319: Cultivating a Culture That Lasts

Company culture isn’t just a buzzword—it’s the foundation of an organization’s success or failure. Brad Federman shares how businesses can create a culture that balances people and results. He explains where many organizations go wrong when developing their values and why culture must be designed to outlast leadership changes. Brad also reveals how companies can avoid common pitfalls, such as tolerating bad behavior and adopting trendy policies without considering business needs.

We dive into practical strategies for aligning culture with business goals, reinforcing positive behaviors, and holding leaders accountable. Brad describes the importance of continuous culture audits and experiential activities that make culture tangible. Whether you’re a business leader, HR professional, or culture champion, this episode provides actionable insights to create an environment where employees thrive and customers stay engaged.

Brad is the founder of PerformancePoint, a firm dedicated to helping organizations engage employees, strengthen customer relationships, and cultivate resilient, collaborative cultures through effective leadership. With over 25 years of corporate experience, he’s worked with global companies like Hilton Hotels and Resorts, Nordstrom, and Mayo Clinic. Brad is an international speaker and the author of Cultivating Culture: 101 Ways to Foster Engagement in 15 Minutes or Less.

You’ll discover:

  • The biggest mistakes companies make when defining their values
  • Why culture must be stable, not built around a single leader
  • How to hold employees and leaders accountable for culture
  • The role of feedback and culture workouts in shaping workplace norms
  • Strategies for overcoming resistance to cultural change

Watch the episode:

Connect with Brad

Listen to the GSL Podcast on Apple Podcasts
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Leader-team communication and character skills

Grow Strong Character

Dennis E. Coates, Ph.D.

Connect with Your Team Book - Grow Strong Leaders

Connect with Your Team

Dennis E. Coates, Ph.D.,
and Meredith M. Bell
Connect with Your Team Book - Grow Strong Leaders

Peer Coaching Made Simple

Dennis E. Coates, Ph.D.,
and Meredith M. Bell

294: Creating an Award-Winning Workplace Culture

294: Creating an Award-Winning Workplace Culture

294: Creating an Award-Winning Workplace Culture

If you’ve ever wondered what’s involved in a company being named one of the best places to work, this episode’s guest Angie Redmon pulls back the curtain and reveals key elements. She also explains the commitment and alignment required to build a culture that’s worthy of being recognized. If you’d like to uplevel the culture of your team or entire organization, you’ll gain valuable insights from this conversation.

Angie Redmon has invested more than two decades learning what makes good companies great, and it always comes back to the same thing: Companies who care about their people as much as they care about their bottom line are more likely to recruit and retain outstanding employees. Through her dedication to workplace culture and employee engagement, Angie has developed and led HR teams with multiple companies in diverse industries.

Now, Angie is the President and Founder of striveHR, LLC, an organization focused on guiding aspirational companies through the process of pursuing a best workplace distinction. She channels her work into helping organizations develop their people strategies and guiding HR professionals to develop in their careers through her coaching and mentorship. Angie has an impressive track record of helping organizations uncover employee engagement challenges and guiding organizations to achieve an award-winning workplace culture.

You’ll discover:

  • What it takes to be an award-winning workplace
  • The most common issue that gets in the way of creating a positive culture
  • The steps a company can take before applying for an award
  • How an award can help you with recruitment and retention of the best talent
  • What needs to be done to sustain the progress after winning an award

Watch the episode:

Connect with Angie

    

Listen to the GSL Podcast on YouTube
Listen to the GSL Podcast on Apple Podcasts
Listen to the GSL Podcast on Pandora
Listen to the GSL Podcast on Spotify
Listen to the GSL Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on iheartradio

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

280: How Xperigo Built an Award-Winning, High-Performance Culture

280: How Xperigo Built an Award-Winning, High-Performance Culture

280: How Xperigo Built an Award-Winning, High-Performance Culture

It’s not easy to create a strong, positive culture, and it’s even more challenging to sustain it for 10 years. That’s exactly what Dan Turner and his team have done at Xperigo. And instead of resting on this accomplishment, Dan continues to raise the bar for himself and for his company.

Dan has been President and CEO at Xperigo since 2019. He’s also served as COO and Vice President of Business Development. Since joining the company in 2014, Dan has been instrumental in establishing Xperigo as a leading provider of customer experience management solutions to the automotive sector in North America.

With his people-first philosophy, Dan has placed significant emphasis on cultivating a high-performance culture at Xperigo, which has resulted in the company being the 3-time consecutive winner of the prestigious award, Canada’s Most Admired Corporate Cultures™.

Before joining Xperigo, Dan held senior leadership positions in both sales and client services at other large companies, where he managed strategic relationships with Fortune 500 companies like Apple, General Motors, and Netflix. He successfully secured over 500 million dollars in new business over his 12-year sales career.

You’ll discover:

  • Dan’s journey from tow truck driver to CEO
  • The qualities Dan learned from high school that have served him well as a leader
  • How Xperigo’s values are used throughout the year by every leader and employee
  • Why “Life Is Better Here” is the tagline used to attract job candidates
  • Ways that Dan and his team used the results of the engagement survey to enhance the company culture

Watch the episode:

Connect with Dan

  

Dan’s Website

Xperigo

Listen to the GSL Podcast on YouTube
Listen to the GSL Podcast on Apple Podcasts
Listen to the GSL Podcast on Pandora
Listen to the GSL Podcast on Spotify
Listen to the GSL Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on iheartradio

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

271: Creating a Positive Culture through Connections

271: Creating a Positive Culture through Connections

271: Creating a Positive Culture through Connections

What would it be like to work for a CEO who aspires to be the best example of working together? You’ll hear from someone who IS that CEO in this very special conversation with Darcy Verhun, CEO of Canada Diagnostic Centres (CDC). Darcy sets that intention every day as he works to build a culture of connecting with the team and customers.

Canada Diagnostic Centres (CDC) is an independent healthcare company specializing in radiology and imaging. Before joining CDC, Darcy was the President of FYidoctors, at the time one of North America’s fastest-growing companies. He has also held senior leadership roles at Ernst & Young, Grant Thornton, and Cap Gemini.

Darcy’s leadership is based on being a lifelong learner and passionate coach who lives his life with gratitude. He’s used his leadership strengths to create enterprise value through scale and growth. He’s the author of The Freedom of Constraints: Turn Obstacles into Opportunity, written with Marshall Goldsmith and other members of Marshall’s group of 100 Coaches.

Darcy was a founding Director of The Calgary Homeless Foundation, and today he serves as a Director of HomeSpace Society, a non-profit focused on eliminating homelessness.

You’ll discover:

  • How Darcy helped reduce the number of projects that had been undertaken at FYidoctors from 120 to 11.
  • What happened when the CEO at FYidoctors couldn’t make an important meeting…and what everyone learned from that experience
  • Why Darcy went on a listening tour when he joined CDC and his biggest take-aways
  • The 10-10 Commitment that increased engagement and results
  • What insights from Darcy’s book reveal about the value that constraints can serve

Watch the episode:

Connect with Darcy

  

Listen to the GSL Podcast on YouTube
Listen to the GSL Podcast on Apple Podcasts
Listen to the GSL Podcast on Pandora
Listen to the GSL Podcast on Spotify
Listen to the GSL Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on iheartradio

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

270: Love As a Business Strategy

270: Love As a Business Strategy

270: Love As a Business Strategy

We don’t often hear the word LOVE used when describing the workplace. That’s about to change in this conversation with Jeff Ma and Chris Pitre, as we discuss their Wall Street Journal best-selling book, Love As a Business Strategy.

Written with two other senior leaders at Softway, the four authors identified six core pillars as a result of their journey to create a positive culture in their own company. Each chapter begins with a compelling story about one of the authors and what that individual learned. It’s truly a guidebook for developing the values and related behaviors that empower people to thrive.

Chris and Jeff are both senior leaders at Softway. Chris is Vice President, supporting sales, delivery, HR, and other back office operations. Jeff is Director of Project Management and Quality.

Together, they are co-founders of Culture+, a company with a mission to bring humanity back to the workplace. They teach companies how to create a positive culture based on the pillars described in their book.

You’ll discover:

  • The unforgettable incident that served as a wake-up call to the leadership team at Softway
  • The 6 pillars that form the foundation of a thriving workplace
  • Why they go beyond Reflection and recommend Introspection
  • How to empower someone from a place of vulnerability
  • Why Forgiveness is essential to resolving hurts, disappointments, and other negative emotions

Watch the episode:

Connect with Jeff Ma

  

Connect with Chris Pitre

  

Listen to the GSL Podcast on YouTube
Listen to the GSL Podcast on Apple Podcasts
Listen to the GSL Podcast on Pandora
Listen to the GSL Podcast on Spotify
Listen to the GSL Podcast on Amazon
Listen to the Grow Strong Leaders Podcast on iheartradio

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill