209: Why Paying Attention Is the Start Point of Emotional Intelligence

What’s required for a person with technical expertise to develop Emotional Intelligence (EI)? Susan Schwartz provides excellent insights and examples in this interview. As a high tech professional and leader, Susan learned the importance of developing EI in order to work effectively with her team. And now she coaches professionals in technical fields on how to become more effective as leaders of people.

Susan Schwartz is a leadership and management coach. For more than 20 years prior to that, she led teams herself and coached professionals to their next career level. Her Expert To Excellence® programs are designed to help knowledge experts in technical fields make sense of intangible leadership concepts and equip them to create amazing, collaborative teams. She uses the EQ-I 2.0 assessment to help them identify

Susan is the author of Creating a Greater Whole: A Project Manager’s Guide to Becoming a Leader. In this excellent book she unlocks the not-so-secret secrets of how aspiring managers can become strong leaders.

She also serves on the Executive Committee of the weekly group, Inclusive Leadership in a Virtual World (ILVW), where she and Meredith first met. If you’re committed to growing as a leader, this is an outstanding group to be a part of.

You’ll discover:

The one skill that’s at the core of all other leadership skills
What technical professionals struggle with most when they transition from individual contributor to leader
Why Susan emphasizes the importance of Reflective Exercises to learn from your experiences
Success stories of clients who’ve raised their emotional intelligence as a result of Susan’s coaching

Watch the episode:

Connect with Susan

Susan’s Resources

Website

River Birch Group

Book

Creating a Greater Whole: A Project Manager’s Guide to Becoming a Leader

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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208: Tips for Remarkable Speaking

Do you ever get nervous when you need to speak in public, whether your audience is one person or a large group of 100 or 1,000? You’re not alone! Shelley Goldstein and Mark Bossert are experts in helping people calm down and relax. You’ll want to take notes as you listen to the many valuable ideas they share for becoming a confident, compelling speaker.

Shelley and Mark are international speaking coaches and the founders of Remarkable Speaking. They’ve trained thousands of people in over 40 countries in a wide variety of industries.

Shelley struggled to memorize scripts, making her incredibly nervous and tongue-tied when she had to present. Mark was terrified to speak up because he was anxiety ridden and lost his confidence from sleepless nights.

The two of them met in a public speaking course. The investment and experience mastering those skills became Shelley’s and Mark’s inspiration for developing their own signature transformational methodology to help others overcome their speaking fears.

You’ll discover:

The benefits of being imperfect and vulnerable when you’re speaking
What to do if someone in the audience is not engaged in what you’re saying
How to connect with your breath and your emotions to increase your effectiveness
The distinction between personal and private when deciding what to share with an audience
How Shelley and Mark use small groups and gamification to help someone gain confidence and get past imposter syndrome

Watch the episode:

Connect with Shelly

Connect with Mark

Shelley & Mark’s Website

Remarkable Speaking

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Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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207: Building Trust at Penn State Health

Have you ever gone on a Listening Tour? That’s what Hillary Miller did in her first 3 months at Penn State Health in her role as Chief Learning Officer. What she learned in her conversations with hundreds of people allowed her and her team to design programs that were relevant and well received.

Hillary has also set up a Learning Council across the organization that enables people in all types of positions to have a voice. You will love the types of questions Hillary shares throughout this conversation that encourage people to speak openly and build strong trust.

You’ll discover:

The 4 questions Hillary asked each person she met with during your listening tour
What Hillary has done to build trust and high performance with her own team
The weekly Development Sessions Hillary and her team have…and how she’s expanding them to other parts of the organization
The growth she went through to make it easy for her to say “I’m not perfect” and “I made a mistake”
Why Hillary is a big believer in humor and laughter

Watch the episode:

Connect with Hillary

Hillary’s Resources

Website

Penn State Health

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Connect with Your Team

Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

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206: Lead from the Heart and Love Your People

Does “lead from the heart” imply touchy-feely or weakness? Not according to Mark C. Crowley, who used this approach successfully throughout his 25 years in the financial services industry, an industry known for being highly competitive. Mark shares the science and research that backs up the value of this approach.

Mark is the author of what’s become one of Meredith’s favorite business books ever, Lead from the Heart, and he’s the host of a podcast of the same name. You’ll find out WHY Mark was so successful by leading from the heart in this riveting conversation.

You’ll discover:

Experiences Mark had early in life that shaped his purpose today
The science that shows that the heart is more than “a blood pump”
What Mark learned about the power of engaging both the minds and heart of others to achieve extraordinary results
How “Love Your People” became Mark’s mantra
The 4 Practices of leading from the heart

Watch the episode:

Connect with Mark

Mark’s Resources

Connect with Your Team

Mastering the Top 10 Communication Skills

Order from Amazon

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

Order from Amazon

205: The Do-Be Approach for Business Owners & Leaders

How can we reconcile the different (and often conflicting) perspectives that employers and employees have? You’ll get important insights in the lively conversation I had with Tony Carnesi and Brian Gorman. They work closely with both groups, and they share important steps business owners and leaders can take to open the door to understanding and trust.

Tony Carnesi and Brian Gorman are the co-founders of Do-Be Associates. Tony is the consultant who helps business owners and leaders focus on what they need to DO to get what they want from their Business. Brian is a certified Executive Coach, and his focus is how they “Show Up”, or who they need to BE. Their combined objective is for the business owners and business leaders to fully realize the vision they have for their success.

You’ll discover

What Tony has learned in recent conversations with business owners and executives
The importance of understanding both employers’ and employees’ perspectives
Questions business leaders can ask to understand the needs of their employees
How Judith Glazer’s TRUST model can be applied to building strong relationships in the workplace
The powerful and effective combination of DOING and BEING to get the best results