203: UofM Global’s LIFE Program: A Superb Benefit for FedEx Employees

What happens when a major university partners with a huge corporation to offer a program that helps employees earn college degrees? You get University of Memphis (UofM) Global’s LIFE: Learning Inspired by FedEx.

Dr. Richard Irwin and Courtney Brafford, both of UofM Global, describe how the two organizations worked together to create a program that requires no out-of-pocket payments by employees and has resulted in high retention rates.

Dr. Irwin is the Executive Dean, Academic Innovation and the College of Professional & Liberal Studies, and Courtney is Director of Student Success. They’ve created corporate partnerships that provide employees with opportunities for professional development that translate into college credit.

You’ll discover:

The need FedEx had that caused them to approach UofM Global
Key elements of the LIFE program that have led to great results for participants
The PREP Academy that UofM Global created to ensure participants succeeded with their coursework
Benefits that both FedEx and their employees have experienced
Why the LIFE program now serves as an excellent recruitment tool for FedEx

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Connect with Dr. Richard Irwin

Connect with Courtney Brafford

Websites

University of Memphis (UofM) Global

UofM Global LIFE program with FedEx

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193: ZoomInfo’s Extraordinary Approach to Customer Onboarding & Education

Have you ever invested in technology, only to find yourself frustrated when trying to learn how to use it? Tom Studdert and his team at ZoomInfo have created a new customer experience that ensures their success. Tom shares lots of nuggets you can apply to the onboarding of new clients and employees.

Tom Studdert is the Vice President of Customer Onboarding & Education at ZoomInfo where he oversees the comprehensive onboarding program with a focus on early adoption of the ZoomInfo suite of products. Before joining ZoomInfo, Tom spent 20 years in Higher Education serving as an Assistant Dean of Student Development at Texas Christian University and a Director of New Student Orientation at the University of Southern California.

You’ll discover:

The strengths Tom brought from his experiences in higher education to his role at ZoomInfo
How Tom and his team build scaffolding into all customer education programs
How Customer Education differs from Customer Training and Customer Service
What Tom and his team do to provide extraordinary experiences when onboarding new customers
The values that the CEO models and advocates for everyone in the company

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Tom’s Resources

Website

ZoomInfo

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101: The Dismal Truth about University Student Leadership Programs

Most universities have a mission statement about developing student leaders. But very few result in graduates with the leadership skills needed for their first job. Find out why in this interview with Libby Gill. Libby and I discuss her new book, Leadership Reckoning: Can Higher Education Develop the Leaders We Need?, which she co-authored with Dr. Tom Kolditz, Director of the Doerr Institute for New Leaders at Rice University.

Libby is the former head of communications for Sony, Universal, and Turner Broadcasting. Today Libby is an executive coach, leadership expert, and award-winning author. She guides emerging and established leaders to clarify the next level of their work and life, then guides them to get there.

You’ll discover:

The disappointing discovery that caused Bill Doerr to establish the Doerr Institute for New Leaders
Why most university leadership programs for students don’t produce leaders
The First Principles of the Doerr Institute that are the basis of everything they do
How to measure the effectiveness of every aspect of a leadership program
Why graduates of the Doerr Institute are actively recruited by Chief Human Resource Officers

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Connect with Libby

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