207: Building Trust at Penn State Health

Have you ever gone on a Listening Tour? That’s what Hillary Miller did in her first 3 months at Penn State Health in her role as Chief Learning Officer. What she learned in her conversations with hundreds of people allowed her and her team to design programs that were relevant and well received.

Hillary has also set up a Learning Council across the organization that enables people in all types of positions to have a voice. You will love the types of questions Hillary shares throughout this conversation that encourage people to speak openly and build strong trust.

You’ll discover:

The 4 questions Hillary asked each person she met with during your listening tour
What Hillary has done to build trust and high performance with her own team
The weekly Development Sessions Hillary and her team have…and how she’s expanding them to other parts of the organization
The growth she went through to make it easy for her to say “I’m not perfect” and “I made a mistake”
Why Hillary is a big believer in humor and laughter

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Connect with Hillary

Hillary’s Resources

Website

Penn State Health

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206: Lead from the Heart and Love Your People

Does “lead from the heart” imply touchy-feely or weakness? Not according to Mark C. Crowley, who used this approach successfully throughout his 25 years in the financial services industry, an industry known for being highly competitive. Mark shares the science and research that backs up the value of this approach.

Mark is the author of what’s become one of Meredith’s favorite business books ever, Lead from the Heart, and he’s the host of a podcast of the same name. You’ll find out WHY Mark was so successful by leading from the heart in this riveting conversation.

You’ll discover:

Experiences Mark had early in life that shaped his purpose today
The science that shows that the heart is more than “a blood pump”
What Mark learned about the power of engaging both the minds and heart of others to achieve extraordinary results
How “Love Your People” became Mark’s mantra
The 4 Practices of leading from the heart

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Mark’s Resources

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205: The Do-Be Approach for Business Owners & Leaders

How can we reconcile the different (and often conflicting) perspectives that employers and employees have? You’ll get important insights in the lively conversation I had with Tony Carnesi and Brian Gorman. They work closely with both groups, and they share important steps business owners and leaders can take to open the door to understanding and trust.

Tony Carnesi and Brian Gorman are the co-founders of Do-Be Associates. Tony is the consultant who helps business owners and leaders focus on what they need to DO to get what they want from their Business. Brian is a certified Executive Coach, and his focus is how they “Show Up”, or who they need to BE. Their combined objective is for the business owners and business leaders to fully realize the vision they have for their success.

You’ll discover

What Tony has learned in recent conversations with business owners and executives
The importance of understanding both employers’ and employees’ perspectives
Questions business leaders can ask to understand the needs of their employees
How Judith Glazer’s TRUST model can be applied to building strong relationships in the workplace
The powerful and effective combination of DOING and BEING to get the best results

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Connect with Tony

Connect with Brian

Website

Do-Be Associates

Podcast

It’s DO-BE Time

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204: How Leaders Inspire, Connect, and Achieve at Ball Corporation

What happens if you refer to new initiatives in scientific terms like “experiment” and “test”? That’s exactly what Mark Kaestner, Ed.D., does at Ball Corporation. You’ll be fascinated to learn how that approach ensures success later, when scaling the program. Mark also explains why continuous feedback is a critical piece of the process.

Mark is Vice President of Talent Development, Learning and Development, People Analytics and Transformation at Ball. He has more than twenty years of executive experience in these fields with companies like Coca-Cola and Graphic Packaging. Mark finds it exhilarating to have the opportunity to impact leaders and employees through talent solutions, and you’ll feel his enthusiasm come through in this conversation.

You’ll discover:

3 core values that drive behavior and performance at Ball
Why Mark uses the words “experimenting” and “testing” with initial implementation of a new program instead of “pilot”
How continuous feedback is used by managers coaching employees and by employees giving upward feedback
The 3 power questions that managers are encouraged to ask employees in their monthly meetings
The key lessons Mark has learned in his own growth as a leader

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Connect with Mark

Mark’s Resources

Website

Ball Corporation

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203: UofM Global’s LIFE Program: A Superb Benefit for FedEx Employees

What happens when a major university partners with a huge corporation to offer a program that helps employees earn college degrees? You get University of Memphis (UofM) Global’s LIFE: Learning Inspired by FedEx.

Dr. Richard Irwin and Courtney Brafford, both of UofM Global, describe how the two organizations worked together to create a program that requires no out-of-pocket payments by employees and has resulted in high retention rates.

Dr. Irwin is the Executive Dean, Academic Innovation and the College of Professional & Liberal Studies, and Courtney is Director of Student Success. They’ve created corporate partnerships that provide employees with opportunities for professional development that translate into college credit.

You’ll discover:

The need FedEx had that caused them to approach UofM Global
Key elements of the LIFE program that have led to great results for participants
The PREP Academy that UofM Global created to ensure participants succeeded with their coursework
Benefits that both FedEx and their employees have experienced
Why the LIFE program now serves as an excellent recruitment tool for FedEx

Watch the episode:

Connect with Dr. Richard Irwin

Connect with Courtney Brafford

Websites

University of Memphis (UofM) Global

UofM Global LIFE program with FedEx

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