202: UC Berkeley’s Focus on People and Culture

What’s wrong with the term, Human Resources? In this enlightening conversation, Eugene Whitlock explains why he prefers People and Culture. He also describes the valuable work his DEI team has done to put in place an Equity Training Series and an Inclusive Leadership Academy for faculty and staff.

Eugene is Associate Vice Chancellor for Human Resources and the Chief People & Culture Officer at the University of California Berkeley. Eugene leads a 75-person human resources department including talent acquisition, people and organization development, employee and labor relations, total rewards, diversity equity, inclusion and belonging, and human resources information systems. During his time at UC Berkeley, Eugene has emphasized the creation of a workplace where everyone can be themselves and feel like they belong.

You’ll discover:

What Eugene did when he became a leader for the first time
Why he’s a big believer in feedback
The reason for changing from Human Resources to People and Culture
Why Eugene set up a DEI team and the programs now offered to faculty and staff
Two research projects in the Psychology Department and the Haas School of Business that Eugene is involved with

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Eugene’s Resource

Website

UC Berkeley’s GROW Program Offerings

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201: WM’s Award-winning Program for Front-Line Leaders

In many organizations, those who supervise individual contributors are often neglected when it comes to development opportunities. Not at WM. Phil Rhodes describes how they are providing a transformative program for all 3,600 of these leaders, which has led to 90%+ retention rate for those who complete the program. You’ll want to take notes to capture all the fantastic strategies Phil shares.

Phil is Head of Learning and Leadership Development at WM, formerly Waste Management, a Fortune 250 company and North America’s largest environmental services company. Phil joined the People Organization at WM in 2021 and led the successful reorganization of WM’s learning organization. This effort supported the design and delivery of more consistent learning and leadership development solutions for the company’s 50,000+ employees.

Phil and his team at WM were just named Bronze Winner of the Learning in Practice Award by Chief Learning Officer for their first-line leaders program.

You’ll discover:

The “listening tour” Phil conducted before re-designing WM’s learning organization
How the CEO and the leadership team consider “People First” before making decisions that impact employees
What WM did to provide a virtual coach to every front-line leader
How Cohort Learning is used to support learners and ingrain skills
WM’s generous program for educational assistance

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Phil’s Resource

Website

WM (Waste Management)

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200: How Moderna Attracts and Develops Top Talent

Do you know of a company that’s created 12 powerful mindsets that are used daily by all employees? You do now, because Moderna is that company. And in this powerful interview, the team of April Eldred (VP, Talent Acquisition) and Noah Rabinowitz (VP, Learning & Development) describe with great enthusiasm what the Moderna Mindset looks like in action.

As VP and Global Head of Learning and Development, Noah leads Moderna University, the team responsible for providing world-class learning solutions for all segments of Moderna’s employee population. Noah has almost 25-years of experience in the HR and learning industry.

As VP of Global Talent Acquisition, April has recently been focused on building Moderna’s AI-capabilities in talent acquisition. She has spent more than 20 years creating recruitment teams that are passionate about building diverse talent pipelines and ‘making the match’ in a differentiated way.

You’ll discover:

Moderna’s mission statement and the unique culture that’s been created from it
A sampling of the 12 Moderna Mindsets and how they’re applied in everyday work situations
How April and Noah are using AI in talent acquisition and talent development
Why Moderna University is set up to serve those both internal and external to Moderna
The kind of data they’re using in their HR decision-making

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Connect with April

Connect with Noah

Website

Moderna

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199: FLIPD Coaching – Leadership Development That Sticks

What does it take to create leadership training programs that result in real behavior change? Billy Martin has the answer because he’s done this successfully with sales leaders in two global companies—Salesforce and Dassault Systems. He describes all the elements built into their process, including teaching leaders how to ask powerful questions that draw out the native genius of their team members.

Billy is Senior Director of Strategic Programs and Leadership at Medidata Solutions, a Dassault Systems Company. He’s passionate about leading teams of professionals that create programs for onboarding new sales leaders and B2B sales reps around the world. His team builds and delivers various leadership business simulations, training programs, guided coaching activities and skill assessments — all designed to scale globally across the leadership community.

Billy is the co-author of One Thing: Focus on Sales Leadership: Insight from Top Business Executives on What It Takes to Be a Great Leader. He’s also been a basketball referee since 1978.

You’ll discover:

The FLIPD model and what the acronym means
How Billy uses simulations to make learning relevant for learners
The follow-up components that help leaders ingrain skills
What Billy and his team do to help leaders become effective coaches
Ways that Bill has grown as a leader over the years

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Billy’s Resources

Websites

Medidata

FLIPD Coaching

Book

One Thing: Focus on Sales Leadership: Insight from Top Business Executives on What It Takes to Be a Great Leader

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198: Redfin’s Commitment to Creating a Coaching Culture

How do you help leaders take on the role of “coach” in addition to their other responsibilities? Arin Bryan is making that happen at Redfin with excellent results. You’ll love her enthusiasm for what she’s doing and the outstanding results they’re experiencing!

Arin is the Senior Director for Learning and Organizational Development with Redfin, and prior to that, she led Learning and Development teams in the travel tech industry for Expedia and Vrbo. With 12 years of experience leading learning and development teams, Arin is an industry expert in talent development. She is passionate about creating innovative learning and career experiences, cultivating learning cultures, and driving behavior and skill growth. She is a Certified Professional Coach specializing in career, executive, and life coaching.

You’ll discover:

How Arin got “hooked” on coaching as a key skill for managers
The research and analysis she did to design the most effective training programs
Different ways employees said they wanted “coaching” without using that word
Why Arin—and Redfin’s CEO, Glenn Kelman—says it all starts with love
How effective coaching impacts attraction and retention of talent

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Connect with Arin

Arin’s Resources

Website

Redfin

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

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