184: How We Show Up Changes Everything

184: How We Show Up Changes Everything

184: How We Show Up Changes Everything

What’s it like to hire, coach and fire based on your company’s Purpose, Values, and Mission? Clate Mask knows the answer because that’s exactly what he and his team at Keap are doing every day at Keap. And they’ve built a positive culture where everyone takes ownership and personal responsibility for their actions.

Clate is the co-founder and CEO of Keap (formerly Infusionsoft), with the mission of simplifying growth for millions of small businesses worldwide. Clate’s passion for small business success stems from his personal experience taking his software company from a struggling startup to an eight-time Inc. 500/5000 winner. He’s received numerous awards over the years, including Business Leader of the Year from the Arizona Technology Council, and he was a finalist for Ernst & Young Entrepreneur of the Year. Clate is also the co-author of the New York Times bestseller Conquer the Chaos: How to Grow a Successful Small Business Without Going Crazy, a must-read for every business owner.

You’ll discover:

  • What Clate learned from his coach Steve Hardison about how to show up for important conversations
  • The importance of hiring people who are eager to grow as individuals and be owners of their lives
  • Why Caring is the #1 core value at Keap
  • The questions you’ll want to answer if you’re committed to creating a positive culture
  • Some of the most important lessons Clate has learned as a leader

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Connect with Clate

    

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

180: A Leader Who Checks His Ego at the Door

180: A Leader Who Checks His Ego at the Door

180: A Leader Who Checks His Ego at the Door

What does it look like when you “Put People First?” My guest Mark McNally describes what how it works in his company, and it starts with listening to learn from the people around him. He’s a leader who isn’t afraid to say he loves the people he works with.

Mark is the Founder and Chief Nobody at Nobody Studios. He’s been involved in 15 start-ups over the course of his career, so he knows a thing or two about what it takes to create and maintain a successful business. I love the emphasis he puts on the PEOPLE side, and during our conversation you’ll see why and how he does that.

You’ll discover:

  • The story behind the founding and the name of Nobody Studios
  • Why Mark says communication is the key
  • The kind of culture Mark is creating in his company
  • The distinction Mark makes between leadership and culture
  • What he learned in the Army Special Ops that serves him well today

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Connect with Mark

  

Mark’s Resources

Website

Nobody Studios

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

177: The Importance of Letting Go for a Leader

177: The Importance of Letting Go for a Leader

177: The Importance of Letting Go for a Leader

Would you have the courage to make the necessary changes if you realized your company or team was no longer working the way you’d hoped? Jonathan Keyser faced that challenge in his company, and he had the awareness and courage to tackle it head-on.

In this riveting conversation, Jonathan shares the struggles he experienced in identifying the changes that were needed, acknowledging his contributions to the situation, and the three core lessons he learned. You’ll connect with his transparency and vulnerability as he shares the process of transitioning from Keyser 1.0 to Keyser 2.0.

Jonathan is the founder of Keyser, one of the most innovative and trustworthy commercial real estate firms in the country. Along with their international partners, they have more than 560 people on their team worldwide. Jonathan’s efforts to change the business world through selfless service are reflected in his content, thought leadership, and the level of excellence he holds his team to within Keyser.

You’ll discover:

  • What caused Jonathan to realize he needed to make changes in his company
  • Why key problem areas were all based on misalignment
  • The key question he asked himself to determine which employees should stay…and which should move on
  • How Jonathan learned how to “do less and receive more.”

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Connect with Jonathan

    

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

176: How Michelin’s ICARE Model Creates Open Communication

176: How Michelin’s ICARE Model Creates Open Communication

176: How Michelin’s ICARE Model Creates Open Communication

How does a company with 100,000+ employees worldwide create a culture that everyone buys into…and more importantly, lives by? Marie-France Lechasseur explains how Michelin’s ICARE Model provides a common ground for the way people treat each other across the organization. You can feel her passion around these shared values and behaviors throughout our conversation! ICARE is an acronym for Inspiring, Create Trust, Awareness, Results, and Empowerment.

Marie-France is a Human Resources Business Partner and also a competency Director in Learning & Development at Michelin. She’s been on the team that’s helped bring ICARE to life within Michelin and with companies they’re acquired.

You’ll discover:

  • The importance of customizing content delivery for training programs
  • Differences in the preferred learning modes of different generations
  • Why employees in an acquired company quickly embraced the ICARE model
  • How the ICARE model provides a common set of values for having more productive conversations
  • How Marie-France applied the model with her future boss

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Connect with Marie-France

  

Marie-France‘s Resources

Website

Michelin

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

170: How UC Berkeley Transformed Performance Reviews and Built a Coaching Culture

170: How UC Berkeley Transformed Performance Reviews and Built a Coaching Culture

170: How UC Berkeley Transformed Performance Reviews and Built a Coaching Culture

What if you could turn your performance review process into a real development opportunity? Angela Stopper, Ph.D., describes exactly what she and her team at UC Berkeley did to accomplish this amazing transformation.

Angela is the Chief Learning Officer and Director of People and Organization Development at the University of California, Berkeley. She is responsible for the team that creates and delivers campus-wide learning initiatives supporting supervisory, management, functional, and technical learning efforts for the campus’s 9,000 staff and faculty administrators.

You’ll discover:

  • The You-Me-We Learning Model that forms the basis for all their development programs
  • Why the entire learning operation at UC Berkeley is branded as GROW
  • What they’ve done to empower learners to be self-driven
  • How coaching has been incorporated into their performance review system
  • What “Achieve Together” conversations between managers and employees sound like

Watch the episode:

 

Connect with Angela

      

Angela’s Resources

Website

UC Berkeley’s GROW Program

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill