169: The Power of Compassion and Connection in Healthcare

What does powerful leadership in healthcare look and sound like? My guest Liz Bruno describes the qualities and behaviors that matter most when creating a culture where everyone thrives. You’ll want to catch every minute of this interview because Liz drops wisdom bombs throughout our entire conversation.

Liz is the Vice President and Chief Learning Officer at Baptist Health System in Jacksonville, Florida. She’s an advanced practice psychiatric nurse who’s held leadership positions in learning and development for a number of health systems in the Southeast. Since joining Baptist Health in 2015, Liz and her team have designed and implemented innovative programs in both the clinical and leadership development arenas.

You’ll discover:

The distinction Liz makes between empathy and compassion
The negative impact that fatigue has on a leader’s behavior
Why self-awareness is a critical component of effective leader
Why Liz says everyone needs a coach
How Baptist Health helps employees connect with each other and with patients

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Liz’s Website

Baptist Health in Jacksonville

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150: Change Your World from the Inside Out

What if you could learn how to notice and heed your inner signals to make the best decision? Scott Shute describes how you can do this by slowing down and becoming more mindful. We go deep into his fantastic book, The Full Body Yes, exploring the importance of knowing and loving yourself in order to bring more compassion into your world.

In his most recent role at LinkedIn, Scott was the Head of Mindfulness and Compassion programs. He’s been a pioneer in creating mindfulness programs and advancing the discussion around “operationalizing compassion” in the workplace.

You’ll discover:

What Scott means by The Full Body YES
How Scott manages his competitive spirt
Why mindfulness is a powerful tool in the workplace
How organizations can operationalize compassion
Why gratitude is a superpower you’ll want to develop

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142: Managing Difficult Conversations at Work

Think back to a time when you were anxious about addressing an issue with someone at work. How long did you put it off? My guest Roberta Matuson has written a powerful book to help you prepare for and have those challenging conversations. In her interview, we discussed the important, practical guidance she provides in her latest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. We took a deep dive into the topics of confidence, clarity of preparation, compassion, and curiosity. You are sure to pick up tips that you can use next time you need to have one of those difficult discussions.

Roberta is president of Matuson Consulting. For more than 25 years, she’s been helping organizations like General Motors and Microsoft achieve dramatic growth through the maximization of talent. And that’s why she’s known worldwide as The Talent Maximizer. She’s the author of six commercially published books and an executive coach who leads her clients to reduce the time and stress often associated with speaking up to a boss, coworker or direct report.

You’ll discover:

The impact that the Great Resignation has had on open, honest communications
How to plan for the worst and expect the best
The kinds of conversations people avoid having with each other…and why
Questions you can ask yourself to gain clarity about the purpose and desired outcomes for a conversation
Why empathy and compassion are key elements in building trust in work relationships

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Connect with Roberta

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Peer Coaching Made Simple

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Roberta’s Website

Matuson Consulting

Roberta’s Books

Can We Talk? Seven Principles for Managing Difficult Conversations at Work

Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around

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121: Replace Drama with Compassionate Accountability

Want to reduce the amount of drama and conflict in your life? My guest Nate Regier explains the drama triangle and the real causes of conflict…and why compassionate accountability is the solution to both. Nate’s unique perspective about conflict can help you approach differences with another person in a new, better way. He’s brilliant in creating models that foster positive relationships and workplaces…and then teaching clients how to use them to transform their organizations. You’ll find that his model for compassionate accountability has immediate application in your life.

Nate is the CEO and founding owner of Next Element Consulting, a global leadership firm dedicated to bringing compassion into the workplace. He’s the author of three books, and this interview focused on his second book: Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability. Nate hosts an excellent podcast called “On Compassion with Dr. Nate,” where he spotlights leaders committed to building positive cultures.

You’ll discover:

The dynamics between the 3 roles of Victim, Rescuer and Persecutor
Why Nate describes Rescuers as “non-consensual helpers”
What Nate means when he says, “Compassion is not for the faint of heart”
The 3 elements of the model (Open-Resourceful-Persistent-Order) and why the sequence is so important
The distinction between boundaries, ultimatums and consequences