169: The Power of Compassion and Connection in Healthcare

169: The Power of Compassion and Connection in Healthcare

169: The Power of Compassion and Connection in Healthcare

What does powerful leadership in healthcare look and sound like? My guest Liz Bruno describes the qualities and behaviors that matter most when creating a culture where everyone thrives. You’ll want to catch every minute of this interview because Liz drops wisdom bombs throughout our entire conversation.

Liz is the Vice President and Chief Learning Officer at Baptist Health System in Jacksonville, Florida. She’s an advanced practice psychiatric nurse who’s held leadership positions in learning and development for a number of health systems in the Southeast. Since joining Baptist Health in 2015, Liz and her team have designed and implemented innovative programs in both the clinical and leadership development arenas.

You’ll discover:

  • The distinction Liz makes between empathy and compassion
  • The negative impact that fatigue has on a leader’s behavior
  • Why self-awareness is a critical component of effective leader
  • Why Liz says everyone needs a coach
  • How Baptist Health helps employees connect with each other and with patients

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Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

150: Change Your World from the Inside Out

150: Change Your World from the Inside Out

150: Change Your World from the Inside Out

What if you could learn how to notice and heed your inner signals to make the best decision? Scott Shute describes how you can do this by slowing down and becoming more mindful. We go deep into his fantastic book, The Full Body Yes, exploring the importance of knowing and loving yourself in order to bring more compassion into your world.

In his most recent role at LinkedIn, Scott was the Head of Mindfulness and Compassion programs. He’s been a pioneer in creating mindfulness programs and advancing the discussion around “operationalizing compassion” in the workplace.

You’ll discover:

  • What Scott means by The Full Body YES
  • How Scott manages his competitive spirt
  • Why mindfulness is a powerful tool in the workplace
  • How organizations can operationalize compassion
  • Why gratitude is a superpower you’ll want to develop

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Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

142: Managing Difficult Conversations at Work

142: Managing Difficult Conversations at Work

142: Managing Difficult Conversations at Work

Think back to a time when you were anxious about addressing an issue with someone at work. How long did you put it off? My guest Roberta Matuson has written a powerful book to help you prepare for and have those challenging conversations. In her interview, we discussed the important, practical guidance she provides in her latest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. We took a deep dive into the topics of confidence, clarity of preparation, compassion, and curiosity. You are sure to pick up tips that you can use next time you need to have one of those difficult discussions.

Roberta is president of Matuson Consulting. For more than 25 years, she’s been helping organizations like General Motors and Microsoft achieve dramatic growth through the maximization of talent. And that’s why she’s known worldwide as The Talent Maximizer. She’s the author of six commercially published books and an executive coach who leads her clients to reduce the time and stress often associated with speaking up to a boss, coworker or direct report.

You’ll discover:

  • The impact that the Great Resignation has had on open, honest communications
  • How to plan for the worst and expect the best
  • The kinds of conversations people avoid having with each other…and why
  • Questions you can ask yourself to gain clarity about the purpose and desired outcomes for a conversation
  • Why empathy and compassion are key elements in building trust in work relationships

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Connect with Roberta

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Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill

121: Replace Drama with Compassionate Accountability

121: Replace Drama with Compassionate Accountability

121: Replace Drama with Compassionate Accountability

Want to reduce the amount of drama and conflict in your life? My guest Nate Regier explains the drama triangle and the real causes of conflict…and why compassionate accountability is the solution to both. Nate’s unique perspective about conflict can help you approach differences with another person in a new, better way. He’s brilliant in creating models that foster positive relationships and workplaces…and then teaching clients how to use them to transform their organizations. You’ll find that his model for compassionate accountability has immediate application in your life.

Nate is the CEO and founding owner of Next Element Consulting, a global leadership firm dedicated to bringing compassion into the workplace. He’s the author of three books, and this interview focused on his second book: Conflict without Casualties: A Field Guide for Leading with Compassionate Accountability. Nate hosts an excellent podcast called “On Compassion with Dr. Nate,” where he spotlights leaders committed to building positive cultures.

You’ll discover:

  • The dynamics between the 3 roles of Victim, Rescuer and Persecutor
  • Why Nate describes Rescuers as “non-consensual helpers”
  • What Nate means when he says, “Compassion is not for the faint of heart”
  • The 3 elements of the model (Open-Resourceful-Persistent-Order) and why the sequence is so important
  • The distinction between boundaries, ultimatums and consequences

Watch the episode:

Connect with Nate

        

Connect with Your Team

Mastering the Top 10 Communication Skills

Peer Coaching Made Simple

How to Do the 6 Things That Matter Most When Helping Someone Improve a Skill