233: Use Compassionate Accountability to Build Connection and Get Results

Do the words “Compassion” and “Accountability” seem like opposites to you? My guest Dr. Nate Regier views them as such an important pairing that his new book, Compassionate Accountability: How Leaders Build Connection and Get Results, as well as his work with clients, focus on addressing them together. In this interview we discuss the three elements that bring these words together. Be ready to take notes, or even better, buy the book because Nate shares so many practical strategies in it.

Nate is the CEO and founding owner of Next Element Consulting, a global leadership firm dedicated to bringing compassion into the workplace. He’s brilliant in creating models that foster positive relationships and workplaces…and then teaching clients how to use them to transform their organizations.

You’ll discover:

The evolution of Compassion as a term and as a practice in the workplace
The two extremes on the Pendulum of Compassion
How three fundamental components of Compassionate Accountability apply to how leaders see themselves and their teams
Practical ways that leaders can bring these elements to life
Case studies of organizations that have operationalized these components

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229: I’m Here: Touching Lives with Compassionate Communication

As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. Through hundreds of hours of reconstructive surgery, months of rehab, and adapting to a completely new world, Marcus remained committed to his goals: return to college and recapture life.

Marcus accepted and embraced the challenge. The life lessons he learned on this unexpected journey are now the guiding forces that inspire hundreds of thousands every day. He is the co-founder of the I’m Here Movement, a 501(c)3, which is changing the culture of care with two simple words.

Marcus has authored four books, including I’m Here and The Other End of the Stethoscope. He holds a B.S. in Sociology and a Masters in Narrative Medicine. In 2017, Marcus was awarded an honorary doctorate from the Philadelphia College of Osteopathic Medicine and is currently an adjunct professor at the University of Notre Dame where he teaches pre-med students the art of “being with.”

You’ll discover:

What happened to Marcus and how he’s used that experience to serve others
The two words spoken to Marcus by a caregiver, giving him hope and comfort during his initial hours in the hospital
What is means to truly “be with” another human being
How leaders can bring more caring and compassion into conversations with those they serve

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Marcus’s Resources

Website

Marcus Engel

Podcast

“Compassion & Courage: Conversations in Healthcare” Podcast

Books

I’m Here – Compassionate Communication in Patient Care

The Other End of the Stethoscope – 33 Insights for Excellent Patient Care

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Mastering the Top 10 Communication Skills

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169: The Power of Compassion and Connection in Healthcare

What does powerful leadership in healthcare look and sound like? My guest Liz Bruno describes the qualities and behaviors that matter most when creating a culture where everyone thrives. You’ll want to catch every minute of this interview because Liz drops wisdom bombs throughout our entire conversation.

Liz is the Vice President and Chief Learning Officer at Baptist Health System in Jacksonville, Florida. She’s an advanced practice psychiatric nurse who’s held leadership positions in learning and development for a number of health systems in the Southeast. Since joining Baptist Health in 2015, Liz and her team have designed and implemented innovative programs in both the clinical and leadership development arenas.

You’ll discover:

The distinction Liz makes between empathy and compassion
The negative impact that fatigue has on a leader’s behavior
Why self-awareness is a critical component of effective leader
Why Liz says everyone needs a coach
How Baptist Health helps employees connect with each other and with patients

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Liz’s Website

Baptist Health in Jacksonville

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150: Change Your World from the Inside Out

What if you could learn how to notice and heed your inner signals to make the best decision? Scott Shute describes how you can do this by slowing down and becoming more mindful. We go deep into his fantastic book, The Full Body Yes, exploring the importance of knowing and loving yourself in order to bring more compassion into your world.

In his most recent role at LinkedIn, Scott was the Head of Mindfulness and Compassion programs. He’s been a pioneer in creating mindfulness programs and advancing the discussion around “operationalizing compassion” in the workplace.

You’ll discover:

What Scott means by The Full Body YES
How Scott manages his competitive spirt
Why mindfulness is a powerful tool in the workplace
How organizations can operationalize compassion
Why gratitude is a superpower you’ll want to develop

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Scott’s Website

Scott Shute

Free Course: Mindful Approaches for Work and Life

Scott’s Book

The Full Body Yes: Change Your Work and Your World from the Inside Out

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142: Managing Difficult Conversations at Work

Think back to a time when you were anxious about addressing an issue with someone at work. How long did you put it off? My guest Roberta Matuson has written a powerful book to help you prepare for and have those challenging conversations. In her interview, we discussed the important, practical guidance she provides in her latest book, Can We Talk? Seven Principles for Managing Difficult Conversations at Work. We took a deep dive into the topics of confidence, clarity of preparation, compassion, and curiosity. You are sure to pick up tips that you can use next time you need to have one of those difficult discussions.

Roberta is president of Matuson Consulting. For more than 25 years, she’s been helping organizations like General Motors and Microsoft achieve dramatic growth through the maximization of talent. And that’s why she’s known worldwide as The Talent Maximizer. She’s the author of six commercially published books and an executive coach who leads her clients to reduce the time and stress often associated with speaking up to a boss, coworker or direct report.

You’ll discover:

The impact that the Great Resignation has had on open, honest communications
How to plan for the worst and expect the best
The kinds of conversations people avoid having with each other…and why
Questions you can ask yourself to gain clarity about the purpose and desired outcomes for a conversation
Why empathy and compassion are key elements in building trust in work relationships

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Mastering the Top 10 Communication Skills

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Peer Coaching Made Simple

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Roberta’s Website

Matuson Consulting

Roberta’s Books

Can We Talk? Seven Principles for Managing Difficult Conversations at Work

Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around

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