198: Redfin’s Commitment to Creating a Coaching Culture

How do you help leaders take on the role of “coach” in addition to their other responsibilities? Arin Bryan is making that happen at Redfin with excellent results. You’ll love her enthusiasm for what she’s doing and the outstanding results they’re experiencing!

Arin is the Senior Director for Learning and Organizational Development with Redfin, and prior to that, she led Learning and Development teams in the travel tech industry for Expedia and Vrbo. With 12 years of experience leading learning and development teams, Arin is an industry expert in talent development. She is passionate about creating innovative learning and career experiences, cultivating learning cultures, and driving behavior and skill growth. She is a Certified Professional Coach specializing in career, executive, and life coaching.

You’ll discover:

How Arin got “hooked” on coaching as a key skill for managers
The research and analysis she did to design the most effective training programs
Different ways employees said they wanted “coaching” without using that word
Why Arin—and Redfin’s CEO, Glenn Kelman—says it all starts with love
How effective coaching impacts attraction and retention of talent

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134: Why Culture Eats Everything

Is it really possible to transform a company’s culture? Tom Willis not only knows it’s possible, he facilitates these kinds of changes on a regular basis. Tom’s experiences as a CEO and Superintendent of Cornerstone Education Group, as a consultant with PricewaterhouseCoopers, and as an engineer with the Intel Corporation prepared him well for the work he does today. He’s committed to helping senior leaders become conscious of behaviors they can change that positively impact culture. You’ll love Tom’s passion for his work and the specific skills he brings to ensure real changes happen.

Tom is the co-founder and Partner of Phoenix Performance Partners, a firm that works with school superintendents and CEOs to create cultures that foster the growth of each person and the organization as a whole. Tom is also the host of the Culture Eats Everything Podcast, where he interviews CEOs and Superintendents who’ve created positive cultures.

You’ll discover:

How Tom defines culture
What prevents many organizations from making changes to their existing culture
Why Tom’s team avoids labels like “dysfunctional” when describing issues or behaviors that cause problems within an organization
The types of up-front analysis tools Tom and his team use to identify the root cause issues
What’s required to create a high-performing, coaching culture

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048: MIC SWAP: Create a Coaching Culture That Leads to High Performance

by Meredith Bell

In this special episode, we have a “mic swap.” Former guest Angela Cusack interviews Meredith Bell about her new book, Strong for Performance: Create a Coaching Culture with Learning & Development Programs That Stick. Meredith kicks off by revealing the famous Star Wars actor she was friends with in high school! We then turned our discussion to more serious topics, like what’s required to change behavior for the long-term. Meredith describes a four-step roadmap that organizations can use to create an environment where people love to come to work, contribute their best efforts and achieve high levels of performance.

You’ll discover:

The famous Star Wars actor that Meredith knew in high school
Why Meredith wrote her book and the impact she wants it to have on organizations
The one element missing from most learning and development programs that results in a lack of long-term impact
A proven three-step process for rewiring the brain for a new skill or habit
Why a support system and accountability coach are key components for improving a skill

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Meredith’s Book

Strong for Performance: Create a Coaching Culture with Learning & Development Programs That Stick

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017: A Model for Accelerating Leadership and Creating a Coaching Culture

by Lance Hazzard

Sometimes executive coaching falls short of the expected outcomes. My guest Lance Hazzard has developed a system to ensure all the right stakeholders are involved so the coaching engagement is a resounding success. Lance created this process based three unique experiences: (1) as a senior HR executive who received coaching, (2) as an internally certified coach working with other leaders inside the company, and (3) as an external coach working with clients. Lance is President of Oppna Executive and Achievement Coaching, co-author of Accelerating Leadership.

You’ll discover:

The 2 key people to involve in a leader’s coaching experience (besides the leader and the coach)
How to structure an alignment meeting to ensure everyone understands and commits to their respective roles
What you can do to ensure all the stakeholders stay engaged with the coaching process
Why these elements contribute to the establishment of a coaching culture within the organization
How to use assessments to determine the areas of focus for a specific leader and to measure improvements

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Lance’s book

Accelerating Leadership

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Oppna Executive & Achievement Coaching

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