176: How Michelin’s ICARE Model Creates Open Communication

How does a company with 100,000+ employees worldwide create a culture that everyone buys into…and more importantly, lives by? Marie-France Lechasseur explains how Michelin’s ICARE Model provides a common ground for the way people treat each other across the organization. You can feel her passion around these shared values and behaviors throughout our conversation! ICARE is an acronym for Inspiring, Create Trust, Awareness, Results, and Empowerment.

Marie-France is a Human Resources Business Partner and also a competency Director in Learning & Development at Michelin. She’s been on the team that’s helped bring ICARE to life within Michelin and with companies they’re acquired.

You’ll discover:

The importance of customizing content delivery for training programs
Differences in the preferred learning modes of different generations
Why employees in an acquired company quickly embraced the ICARE model
How the ICARE model provides a common set of values for having more productive conversations
How Marie-France applied the model with her future boss

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Marie-France‘s Resources

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Michelin

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175: FedEx: A Company Preparing Its People for the Future

What if a company prepared upcoming leaders for their new roles and set them up for success on Day 1? That’s just one of many ways FedEx takes care of its people. My guest Tamera Maresh-Carver describes with great enthusiasm the programs and benefits in place to ensure everyone has an opportunity to advance their career.

Tamera is the Managing Director of Employee Development, Innovation, and Organizational Strategy at FedEx Express. Her responsibilities include global leadership development, employee development, and organizational effectiveness. She’s been with the company since 1998 when she started as a courier and advanced into leadership roles in 2003. Tamera has won the most prestigious award that FedEx bestows three times. She truly is a superstar as you’ll see in our conversation!

You’ll discover:

The alternative approach FedEx has taken to replace a Hustle Culture
What leaders are doing to create psychological safety for everyone
Why the On Deck Management Training includes mentoring and coaching
Benefits that reduce turnover and create opportunities for employee advancement
The partnership with University of Memphis that results in employee retention

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Tamera’s Resources

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FedEx

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174: The Cost of Not Paying Attention

Did you know that 91% of employees report that their manager doesn’t listen to them? Janine Hamner Holman shares this startling statistic along with many others in a conversation that will convince you why listening should be the #1 skill that’s taught, practiced, and mastered in the workplace.

Janine is an internationally recognized speaker, author, and expert on conscious leadership, DE&I, organizational development, neurobiology, and what it takes to attract and retain world-class talent. As CEO of the J&J Consulting Group, she brings more than 30 years’ experience to her work with purpose driven CEOs and executive teams to help them create courageous, high-performance organizations. Janine is also the host of an outstanding podcast, The Cost of Not Paying Attention.

You’ll discover:

How Janine helps clients integrate DEI into their culture so it’s not viewed or experienced as a “program”
The shared challenges that all organizations face, no matter what the size
What Janine has learned about brain science…and ways she applies that knowledge in her work with clients
The top 3 reasons people give for leaving their employer
Advice for attracting and retaining superior talent

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Janine’s Websites

Janine Hamner Holman

J&J Consulting Group, LLC

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173: Hire the Right People and Reduce Turnover

What if you could reduce turnover to 5% or less? My guest Jaime Jay has done that in his own company because he makes sure he hires the right people.

Jaime is the founder and managing director of Bottleneck Distant Assistants. Since 2006 his company has been sourcing Distant Assistants from the Philippines. They support entrepreneurs, solopreneurs, C-level executives, founders, and other professionals who are doing the wrong things so they can focus on their best work instead.

Jaime is a U.S. Army veteran and the author of the book, Quit Repeating Yourself. His life has been quite the adventure, and you’ll be inspired by the values he’s built into his company and that he and his team live by every day.

You’ll discover:

How Jaime went from being homeless 3 times to running a successful multi-million dollar business
The #1 question Jaime asks a candidate and why he does it
The 4 questions Jaime asks people on his team that prepare them to make sound decisions
The one word Jaime’s team is studying this year…and what they’re doing to make it part of their culture
Why Jaime likes to create a Ripple Effect

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Jay’s Resources

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Bottleneck Distant Assistants

Book

Quit Repeating Yourself: How Today’s Leaders Are Using Systems and Processes to Grow Their Business The Right Way

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172: Empowering Women to Create Greater Impact

Did you know that women lost 36 years of progress in 2020 alone? That’s a startling statistic from the World Economic Forum, and Jane Finette is committed to reversing that trend.

Jane is the Founder and Executive Director of The Coaching Fellowship, a nonprofit organization dedicated to the development of young women leaders in social and environmental change. Jane has dedicated her life to achieving equality for women — empowering them to create impact and build the world of tomorrow, today. She’s the author of Unlocked: How Empowered Women Empower Women, which is a must-read to understand the challenges women around the world have faced and are still facing today.